Bus Stops Rider Survey

VTA's Better Bus Stops Program seeks to continually make our bus stops better. Please tell us how we're doing and what bus stop amenities are important to you.

This input will be considered alongside ridership-based policies that guide where improvements are made.

Question Title

* 1. Please rate VTA bus stops (in general) on each of the following:

	Poor	Not Good	Okay	Good	Excellent
Available VTA information/ maps	Available VTA information/ maps Poor	Available VTA information/ maps Not Good	Available VTA information/ maps Okay	Available VTA information/ maps Good	Available VTA information/ maps Excellent
Well maintained	Well maintained Poor	Well maintained Not Good	Well maintained Okay	Well maintained Good	Well maintained Excellent
Comfort (seating, enough space, etc.)	Comfort (seating, enough space, etc.) Poor	Comfort (seating, enough space, etc.) Not Good	Comfort (seating, enough space, etc.) Okay	Comfort (seating, enough space, etc.) Good	Comfort (seating, enough space, etc.) Excellent
Accessible to wheelchairs	Accessible to wheelchairs Poor	Accessible to wheelchairs Not Good	Accessible to wheelchairs Okay	Accessible to wheelchairs Good	Accessible to wheelchairs Excellent
Well marked/ easily identified	Well marked/ easily identified Poor	Well marked/ easily identified Not Good	Well marked/ easily identified Okay	Well marked/ easily identified Good	Well marked/ easily identified Excellent
Personal safety at bus stop	Personal safety at bus stop Poor	Personal safety at bus stop Not Good	Personal safety at bus stop Okay	Personal safety at bus stop Good	Personal safety at bus stop Excellent
Overall rating	Overall rating Poor	Overall rating Not Good	Overall rating Okay	Overall rating Good	Overall rating Excellent

Question Title

* 2. How important are the following items at bus stops? Choose one answer for each row.

	Not Important	Nice to Have	Very Important	Essential
Shade trees	Shade trees Not Important	Shade trees Nice to Have	Shade trees Very Important	Shade trees Essential
Trash bin	Trash bin Not Important	Trash bin Nice to Have	Trash bin Very Important	Trash bin Essential
Seating (bench, low wall, etc.)	Seating (bench, low wall, etc.) Not Important	Seating (bench, low wall, etc.) Nice to Have	Seating (bench, low wall, etc.) Very Important	Seating (bench, low wall, etc.) Essential
Public art	Public art Not Important	Public art Nice to Have	Public art Very Important	Public art Essential
Leaning bar	Leaning bar Not Important	Leaning bar Nice to Have	Leaning bar Very Important	Leaning bar Essential
Posted VTA route schedule	Posted VTA route schedule Not Important	Posted VTA route schedule Nice to Have	Posted VTA route schedule Very Important	Posted VTA route schedule Essential
Good lighting	Good lighting Not Important	Good lighting Nice to Have	Good lighting Very Important	Good lighting Essential
Bicycle racks/ lockers	Bicycle racks/ lockers Not Important	Bicycle racks/ lockers Nice to Have	Bicycle racks/ lockers Very Important	Bicycle racks/ lockers Essential
VTA system map	VTA system map Not Important	VTA system map Nice to Have	VTA system map Very Important	VTA system map Essential
Shelter from weather	Shelter from weather Not Important	Shelter from weather Nice to Have	Shelter from weather Very Important	Shelter from weather Essential
Electronic real-time bus arrival display	Electronic real-time bus arrival display Not Important	Electronic real-time bus arrival display Nice to Have	Electronic real-time bus arrival display Very Important	Electronic real-time bus arrival display Essential
Safe street crossing near bus stop	Safe street crossing near bus stop Not Important	Safe street crossing near bus stop Nice to Have	Safe street crossing near bus stop Very Important	Safe street crossing near bus stop Essential

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* 3. What else would you like us to know or consider about VTA bus stops?

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* 4. How often do you ride transit?

5 or more days a week

3 - 4 days a week

1 - 2 days a week

Less than once a week

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* 5. What is your age?

Under 18

18-24

25-34

35-44

45-54

55-64

65+

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* 6. What is your gender?

Female

Male

Non-binary

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* 7. Are you of Hispanic, Latino or Spanish origin?

Yes

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* 8. Which best describes your ethnicity/race?

Asian or Asian American

White or Caucasian

Hispanic or Latino

Black or African American

American Indian or Alaska Native

Native Hawaiian or other Pacific Islander

Other (please specify)

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* 9. What is your total annual household income?

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* 10. Do you have a disability?

Yes

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* 11. Where do you live?

Home ZIP/Postal Code