Fidelity Online Banking

Question Title

* 1. Kindly rate your satisfaction with the below;

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied
App or Online banking availability/Uptime	App or Online banking availability/Uptime Very Satisfied	App or Online banking availability/Uptime Satisfied	App or Online banking availability/Uptime Neutral	App or Online banking availability/Uptime Dissatisfied	App or Online banking availability/Uptime Very Dissatisfied
Ease of navigation (User friendliness)	Ease of navigation (User friendliness) Very Satisfied	Ease of navigation (User friendliness) Satisfied	Ease of navigation (User friendliness) Neutral	Ease of navigation (User friendliness) Dissatisfied	Ease of navigation (User friendliness) Very Dissatisfied
Security features	Security features Very Satisfied	Security features Satisfied	Security features Neutral	Security features Dissatisfied	Security features Very Dissatisfied
Look & feel	Look & feel Very Satisfied	Look & feel Satisfied	Look & feel Neutral	Look & feel Dissatisfied	Look & feel Very Dissatisfied

Question Title

* 2. How easy was it for you to use our Online banking?

Very Easy

Easy

Neither easy nor difficult

Difficult

Very difficult

Question Title

* 3. How likely is it that you would recommend Fidelity Bank Online Banking to a friend or colleague?

Not at all likely

Extremely likely

0

1

2

3

4

5

6

7

8

9

10

0

1

2

3

4

5

6

7

8

9

10

Question Title

* 4. Overall, please rate your experience with Fidelity Online banking (App/Web).

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied