HSSBV Client Feedback Survey
1.
How were you referred to our office?
Friend/family
Drove by
Social media/website
Other (please specify)
2.
Our lobby and exam rooms were:
Clean and tidy
Odor free
Could use improvement
Other (please specify)
3.
When you called our office, your call was answered:
in under 5 minutes
5-10 minutes
10-15 minutes
Not applicable (did not call)
Other (please specify)
4.
Your phone conversation was:
Courteous
Informative
Professional
Not applicable (did not call)
Communication could use improvement
Other (please specify)
5.
Our reception staff was
Warm and hospitable
Attentive
Professional in manner and appearance
Communication from reception staff could use improvement
Other (please specify)
6.
The vet assistant (nurse) who helped you today:
Was gentle with my pet
Seemed knowledgable
Answered my questions thoroughly
Professional in manner and appearance
My experience could have used improvement
Other (please specify)
7.
The Veterinarian who helped you today:
Introduced themselves with a warm greeting
Was professional in manner and appearance
Was comforting to my pet and me
Was able to make me feel welcome
Listened attentively to my pets presenting symptoms/reason for visit
Described the diagnoses and treatment plan well
Communication with the veterinarian could use improvement
Other (please specify)
8.
Was your wait time reasonable today?
Yes
No
9.
Would you recommend us to others? Why or why not? Is there a staff member who went above and beyond that you would like to mention?
10.
So that we may look up your account, please provide your first and last name, as well as phone number. Please also let us know if you would like us to contact you about your experience.
Current Progress,
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