Technology Priorities & Successes for 2024 and Beyond

Your thoughts help our local shelter.

Your time translates into support of our local ASPCA, a no-kill animal shelter located in Atlanta, Georgia. We're donating $25 for each qualified response from the first 100 respondents.❤

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We appreciate your participation!

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* 1. How would you describe your organization?

Insurance Carrier

MGA/MGU

Wholesale Broker

Program Manager

Other (please specify)

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* 2. Which of the following do you influence in your current role? (select all that apply)

Policyholder user experience

Agent user experience

Product growth and geographic expansion

Technology selection and innovation

Talent management

Other (please specify)

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* 3. How would you describe your company's priority for improvement in the next 12 months?

	High	Moderate	Low	Goal for 2025	N/A
Policyholder user experience	Policyholder user experience High	Policyholder user experience Moderate	Policyholder user experience Low	Policyholder user experience Goal for 2025	Policyholder user experience N/A
Agent user experience	Agent user experience High	Agent user experience Moderate	Agent user experience Low	Agent user experience Goal for 2025	Agent user experience N/A
Claimant user experience	Claimant user experience High	Claimant user experience Moderate	Claimant user experience Low	Claimant user experience Goal for 2025	Claimant user experience N/A
User experience for my team	User experience for my team High	User experience for my team Moderate	User experience for my team Low	User experience for my team Goal for 2025	User experience for my team N/A

Other (please specify)

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* 4. How do you feel about AI (Chat GPT) being used in the workplace?

I'm not a fan and don't promote its use

We're beginning to see value

It's changing the way we work for the better

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 5. How do you rank your company's priority of the following in the next 12 months?

	High	Moderate	Low	Goal for 2025	N/A
Expand data usage	Expand data usage High	Expand data usage Moderate	Expand data usage Low	Expand data usage Goal for 2025	Expand data usage N/A
Apply AI support	Apply AI support High	Apply AI support Moderate	Apply AI support Low	Apply AI support Goal for 2025	Apply AI support N/A
Speed submissions	Speed submissions High	Speed submissions Moderate	Speed submissions Low	Speed submissions Goal for 2025	Speed submissions N/A
Accelerate product launches	Accelerate product launches High	Accelerate product launches Moderate	Accelerate product launches Low	Accelerate product launches Goal for 2025	Accelerate product launches N/A
Improve FNOL	Improve FNOL High	Improve FNOL Moderate	Improve FNOL Low	Improve FNOL Goal for 2025	Improve FNOL N/A

Other (please specify)

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* 6. Which of the following would solve problems for your team? (select all that apply)

Predictive analytics (submission prioritization/fraud analysis etc.)

AI assistance (chat bot)

More integrations, less logging into systems that don’t talk to each other

Intelligent document ingestion

None of the above

Other (please specify)

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* 7. What is your current expectation and/or experience of time to launch a new cloud solution for the following?

	3 mo. or less	4-6 mo.	7- 12 mo.	Over 12 mo.	N/A
Policy Admin Platform	Policy Admin Platform 3 mo. or less	Policy Admin Platform 4-6 mo.	Policy Admin Platform 7- 12 mo.	Policy Admin Platform Over 12 mo.	Policy Admin Platform N/A
Claims Platform	Claims Platform 3 mo. or less	Claims Platform 4-6 mo.	Claims Platform 7- 12 mo.	Claims Platform Over 12 mo.	Claims Platform N/A
Billing Platform	Billing Platform 3 mo. or less	Billing Platform 4-6 mo.	Billing Platform 7- 12 mo.	Billing Platform Over 12 mo.	Billing Platform N/A
Full stack	Full stack 3 mo. or less	Full stack 4-6 mo.	Full stack 7- 12 mo.	Full stack Over 12 mo.	Full stack N/A

Is there anything you'd like to share about an implementation you experienced?

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* 8. Where do you see future investment in technology being most impactful for your company?

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* 9. Describe your company's core technology acquisition philosophy.

Autonomy by division to select vendor

Primary vendor for all core solutions

Building in-house

Not applicable

Other (please specify)

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* 10. Would you like a copy of our findings? Please leave your email address.

Cogitate and the Atlanta Humane Society value you, your ideas, and your time. Thank you for participating in our survey. Please reach out to Pam Simpson at psimpson@cogitate.us with any questions.