Cas-Ker Co. Customer Service Experience Survey

Your feedback helps Cas-Ker better serve professional jewelers and watchmakers like you.

Got a minute? Let us know how we're doing, and how we can serve you better. Even though we've been in the jewelry and horological supply business for over 90 years, we still like to learn new things from our customers!

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* 1. How likely is it that you would recommend Cas-Ker Co. to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 2. How do you prefer to shop with us?

Cas-Ker Tool & Supply Catalog

Casker.com Website

Phone 1-800-487-0408

Fax 1-800-487-5848

Email casker@casker.com

In Store

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* 3. Which of the following words would you use to describe our customer service representatives?

	Not At All	A Little	Neutral	As Expected	Extremely
Helpful	Helpful Not At All	Helpful A Little	Helpful Neutral	Helpful As Expected	Helpful Extremely
Knowledgeable	Knowledgeable Not At All	Knowledgeable A Little	Knowledgeable Neutral	Knowledgeable As Expected	Knowledgeable Extremely
Friendly	Friendly Not At All	Friendly A Little	Friendly Neutral	Friendly As Expected	Friendly Extremely
Efficient	Efficient Not At All	Efficient A Little	Efficient Neutral	Efficient As Expected	Efficient Extremely

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* 4. How responsive have we been to your questions or concerns about our products?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

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* 5. Compared to our competitors, is our service quality better, worse, or about the same?

Much better

Somewhat better

About the same

Somewhat worse

Much worse

Don't know

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* 6. How long was your wait on hold before speaking with our customer service representative?

Extremely long

Very long

Somewhat long

Not so long

Not at all long

Not Applicable

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* 7. Do you have any other comments, questions, or concerns? This survey is anonymous, so be sure to include your contact info here if you'd like us to follow up with you.