Customer Satisfaction Survey Listening to customers has always been important to us. Your feedback will help us better serve people like you! Question Title * 1. How long have you been a customer of Matchability? Less than six months Six months to a year 1 - 2 years More than 2 years I am not a customer Question Title * 2. Which of the following have you had from Matchability before? (Please select all that apply.) Capacity Building Therapy (social work) Behaviour Support Rather not say None of the above Question Title * 3. Overall, how satisfied are you with Matchability? Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not satisfied at all Haven't used the service yet Question Title * 4. How well does our services meet your needs? Extremely well Very well Somewhat well Not so well Not at all well Not sure yet I haven't used the service yet Question Title * 5. Overall, how would you rate the quality of your customer service experience? Very positive Somewhat positive Neutral Somewhat negative Very negative Question Title * 6. How responsive have we been to your questions or concerns? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable Question Title * 7. Do you have any other comments, questions, feedback or concerns? If you want a follow up, please note your email or phone number here also. Question Title * 8. How likely is it that you would recommend this company to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Done