Insurance Business Canada wants to know which insurance brokers are giving their clients the best service (and which aren’t!)

Please take a few minutes to rate your insurance broker on the following criteria.

Survey closes on Friday, July 5.

Results will be published on the Insurance Business website in November.

For any questions or clarifications, you may contact aly.balatbat@keymedia.com

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* 1. Please give us your broker's details.

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* 2. To allow us to “weight” the criteria when choosing Canada's top brokers, we need to know what YOU find most important with regards to what your broker offers you. Please rate the following where 1 is not important and 5 is most important.

  1 (not important) 2 3 4 5 (most important)
Personalized service
Understanding of your needs for coverage
Getting the best value for money
Dealing with the headache of claims
Fast and easy communication
Being proactive and suggesting additional areas of coverage

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* 3. Please rate your broker on the below criteria where 1 is poor and 5 is excellent.

  1 (poor) 2 3 4 5 (excellent)
Personalized service
Understanding of your needs for coverage
Getting the best value for money
Dealing with the headache of claims
Fast and easy communication
Being proactive and suggesting additional areas of coverage

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* 4. Do you ever specify which insurance company you would like to use, or do you rely on your broker to suggest which insurance company is the best to use?

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* 5. How accurate is each of the following statements, where 1 is the least accurate and 5 is the most accurate?

  1 (least accurate) 2 3 4 5 (most accurate)
I base my decision on insurance by price primarily.
I base my decision on insurance by its coverage primarily.
I am happy to pay more for my policy for peace of mind.
I will only buy insurance from an insurance company that I have heard of.
Given a choice I will choose an insurance company that has good social and environmental practices.
I prefer having a broker that I can speak to rather than find coverage online.

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* 6. Please feel free to add any further comments in the box below, any examples of great or poor service, or any suggestions to the industry that can make things easier for the client.

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* 7. Please note ALL responses and ratings will be completely anonymous and will be used only for summarizing who the best brokers are in Canada. Please include your name below.

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