We value your feedback and want to hear about your experience using the iWin Games Manager. Please take a few minutes to answer the questions below and help us improve the iWin experience.

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* 1. On a scale of 1-5, with 1 being Poor and 5 being Excellent, how would you rate your overall experience using the iWin Download Games Manager?

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* 2. Which version number of the Games Manager are you using? To find the version number, open your Games Manager and click on Settings.

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Version number is listed at the bottom right side of the Settings menu

Version number is listed at the bottom right side of the Settings menu

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* 3. If you are using Version 2.13.5.801 or higher, please answer the question below. If not, skip to Question 4.

How would you describe the speed of downloading games since installing this version?

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* 4. Have you experienced any of the following technical issues since installing the latest version of the iWin Games Manager?

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* 5. Have you seen any of the following error messages when downloading, installing or playing games since installing the latest version of the Games Manager?

If you are experiencing any of the above technical issues, and are not using Version 2.15.2.971, we recommend upgrading to the latest version. To do so, please follow these steps:
1. If your Games Manager is currently open, please close it. 
2. Open your PC's Control Panel 
3. Click on Programs and Features
4. Double-click on Games Manager to uninstall
5. Go to www.iwin.com
6. Select any game to download and install

This will install the latest version of the Games Manager, 2.15.2.971

If you are still having problems after upgrading, please contact Customer Support and include a copy of your Games Manager Log file with your support ticket.

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Click the "Download GM Log File" link to save the file gm.log to your desktop before attaching to your support ticket. 

Click the "Download GM Log File" link to save the file gm.log to your desktop before attaching to your support ticket. 

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* 6. How long have you been playing games at iWin?

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* 7. Which Windows operating system are you using?

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* 8. Please submit your email address below so that we can follow up to get more feedback or information from you, if needed.

Please note: if you have reported issues downloading, installing or playing games, the fastest way for us to help is if you contact Customer Support at http://support.iwin.com or email support@iwin.com. 

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