Thank you for being a loyal BCU Financial member. At BCU Financial, we are committed to meeting the financial needs of our members.  We value your feedback! As part of our commitment to you and to ensure we are meeting the expectations and needs of our valued members, we invite you to participate in our 2022 BCU Financial Member Survey. The survey will not take longer than 5 minutes. Thank you for your continued patronage!

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* 1. Which branch do you visit most?

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* 2. Why did you join BCU Financial (mark all relevant answers)?

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* 3. If you are a new BCU Financial member who joined in 2022, how did you learn about BCU Financial?

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* 4. Which age group do you belong to?

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* 5. Is your BCU Financial account your primary account?

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* 6. Do you have accounts with other financial institutions (mark all relevant answers)?

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* 7. Which of the following BCU Services have you used in the last 3 months?

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* 8. How often do you usually use any of the following BCU Financial services (in-branch services, ATM, BCU Link Online Banking, BCU Link Mobile Banking, BCU Member Contact Centre services)?

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* 9. Have you ever had a mortgage loan with BCU Financial?

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* 10. Do you have deposit savings with BCU Financial?

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* 11. Rate your experience of using the BCU Link Mobile Banking application, where 10 is completely satisfied and 1 is completely dissatisfied.

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* 12. Rate your experience of using our BCU Link Online Banking services, where 10 is completely satisfied and 1 is completely dissatisfied.

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* 13. How satisfied were you with our employees during your last BCU in-Branch visit, where 10 is completely satisfied and 1 is completely dissatisfied?

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* 14. How satisfied were you with our employees during your last exchange with the BCU Link Member Contact Centre, where 10 is completely satisfied and 1 is completely dissatisfied?

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* 15. Do you feel that you receive fair and equitable service and treatment when accessing in-branch or BCU Link Contact Centre services?

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* 16. How satisfied are you with our BCU Branch/ATM locations?

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* 17. When thinking about your relationship with your financial institution, what is the most important (mark up to 3 of the most relevant answers)?

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* 18. Do you follow us on the social media platforms listed below (mark all relevant answers)?

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* 19. How likely are you to refer BCU Financial to a friend, where 10 is likely to recommend and 1 will never recommend it?

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* 20. What would you like to share with BCU Financial to improve your experience with us?

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