Scanning solutions survey from TWAIN Working Group

State of the Document Scanning industry survey from the TWAIN Working Group

The TWAIN Working Group is conducting this survey to better understand scanning solutions and challenges in the industry today. This data will help drive business decisions for the community and grow the overall document scanning industry. We appreciate your help with this project, and your answers are anonymous unless you choose to enter an email at the end to receive the survey results.

Question Title

* 1. How often do you update scanners drivers?

Far too often

Rarely

Never

I'm not certain

Not applicable

Other (please specify)

None of the above

Question Title

* 2. What percentage of time per week is spent troubleshooting a scanner technical problem?

0 - 10% of the week

10 - 25% of the week

25 - 50% of the week

More than 50% of the week

None - we never have this problem

Other (please specify)

None of the above

Question Title

* 3. How many scanners does your organization use or does your organization typically resell on the average to each of your clients?

Not sure

1 scanner

2 - 5 scanners

6 - 10 scanners

11 - 25 scanners

26 - 50 scanners

More than 50 scanners

Other (please specify)

None of the above

Question Title

* 4. How many minutes per incident does it generally take to fix a technical issue with your scanning solution?

None - we never have technical issues

10 - 30 minutes

30 - 60 minutes

60 - 120 minutes

More than 120 minutes

Not sure

Other (please specify)

None of the above

Question Title

* 5. How often per month do you have to do a software update for your document scanning software application?

Not sure

Never

Multiple times per month

Once per month

Other (please specify)

None of the above

Question Title

* 6. How much time daily do you think workers spending on extra clicks to scan and upload images versus scanning directly into a software application?

Not sure

None - we have scan directly into our software applications

Very little, just a few minutes per day (less than 1% of the day)

Significant, we have to do many clicks to get images into our software application (more than 20% of the day)

Low, it's annoying but not enough to worry about (less than 5% of the day)

Moderate, we recognize potential worker efficiency (5 - 20% of the day)

Other (please specify)

None of the above

Question Title

* 7. Roughly how many technical issues do you have with scanners per month?

1 scanner issue per month

2 - 5 scanner issues per month

6 - 10 scanner issues per month

More than 10 scanner issues per month

None

Not sure

Other (please specify)

None of the above

Question Title

* 8. If using scanners in environments such as Remote Desktop, Citrix, VDI, Cloud PC or other virtualized desktop environments, is this an area of potential improvement?

Not sure, because I don't know if the technology is available

Maybe, we have a workable solution already

Yes, this is a big area of improvement

Other (please specify)

None of the above

Question Title

* 9. Does your current scanning solution required a dedicated computer?

No, we use Ethernet or WiFi instead of USB so we don't need a computer

Not sure

Yes, but we can share one scanner with many computers

Yes, one computer for each scanner

Other (please specify)

None of the above

Question Title

* 10. In appreciation of your participation, we’d like to send you results of this survey when complete (optional – you can remain anonymous). Thank you so much for completing our survey!