The YCCAC Transportation staff want to hear from you! We appreciate your feedback and are looking forward to using information from this survey to improve our services. Thank you for your time and choosing us for your ride.

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* 1. What services/routes do you use? Select all that apply.

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* 2. How did you find out about our transportation services?

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* 3. Please tell us why you access YCCAC’s Transportation Services? Select all that apply.

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* 4. How often do you use YCCAC’s Transportation Services? (please check one)

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* 5. Overall, how would you rate your experience using our transportation services?

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* 6. As the Transportation Department makes future plans for services, please let us know what is most important to you. Select all that apply.

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* 7. When choosing to use public transportation, which of the following factors is the most important to you?

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* 8. When using our services, how often are you able to get where you need to go?

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* 9. How satisfied or dissatisfied are you with the availability of the YCCAC’s Transportation Services?

Not Satisfied Somewhat Satisfied Very Satisfied
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i We adjusted the number you entered based on the slider’s scale.

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* 10. Do you feel safe and comfortable when riding the bus?

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* 11. Please rate your experience with YCCAC bus drivers.

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* 12. Please rate your experience making a reservation with YCCAC’s Transportation Services.

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* 13. If you do call to reserve your ride, how is your overall experience with our Transportation scheduling team?

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* 14. Overall, is there anything we can do differently to improve your experience?

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* 15. How easy or difficult is it to access our current website information?

Very difficult Very easy and convenient
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i We adjusted the number you entered based on the slider’s scale.

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* 16. YCCAC transportation services have been fare free since the beginning of the Covid 19 pandemic. If we bring back bus fares, how would this affect your ability to use our services?

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* 17. Are you aware that the YCCAC’s Transportation Services team has a Facebook page?

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* 18. Please share any other thoughts, concerns or ways we can improve our services.

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* 19. YCCAC has many other helpful programs such as heating assistance, weatherization, WIC, Head Start, and Nasson Health Care. For more information please visit our website at yccac.org or call us at 207-324-5762.

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