Harley Street Medical Area Partnership Business Consultation

Welcome to the HSMAP business consultation survey. This document provides an opportunity for businesses to have their say in what they would like the proposed business improvement district for the Harley Street area to deliver over the coming 5 years.

The feedback from this survey will help to shape our BID proposal which is the mandate that you, as businesses, will have the opportunity to vote on for the BID to develop. It is hoped that this survey will capture the thoughts and expectations of the local business community, so please do feel free to circulate to your colleagues so we can have a wide response from the whole business community.

The survey should take no longer than 8-10 minutes to complete and as a small "thank you" for completing the survey and helping us shape our future Business Plan, all entrants will be given the chance to be entered into a prize draw to win an afternoon tea for two at the Mandeville Hotel.

The closing date for the survey is end April 2021 and the prize draw will take place after that.

In line with GDPR, your information and responses will be dealt with in strictest confidence and no information will be shared with other parties. If you do not want to be included in the prize draw please let us know.

Question Title

* 1. Have you heard of the Harley Street Medical Area Partnership?

Yes

Question Title

* 2. STRATEGIC THEMES

These are identified as areas of focus which the BID plans to deliver on. Please answer the questions based on the 4 themes set out below.

Please indicate how important you feel that the following themes would be for the area with 5 being the most important.

	1 - Unimportant	2	3	4	5 - Very important
Public Realm and Wayfinding	Public Realm and Wayfinding 1 - Unimportant	Public Realm and Wayfinding 2	Public Realm and Wayfinding 3	Public Realm and Wayfinding 4	Public Realm and Wayfinding 5 - Very important
National and International Marketing	National and International Marketing 1 - Unimportant	National and International Marketing 2	National and International Marketing 3	National and International Marketing 4	National and International Marketing 5 - Very important
Business Sustainability and Connectivity	Business Sustainability and Connectivity 1 - Unimportant	Business Sustainability and Connectivity 2	Business Sustainability and Connectivity 3	Business Sustainability and Connectivity 4	Business Sustainability and Connectivity 5 - Very important
Safety and Business Resilience	Safety and Business Resilience 1 - Unimportant	Safety and Business Resilience 2	Safety and Business Resilience 3	Safety and Business Resilience 4	Safety and Business Resilience 5 - Very important

Question Title

* 3. Would you like to be involved in the steering groups which manage the key themes?

Yes

Maybe

Question Title

* 4. Would you like to see any additional or different themes?

Yes

Suggestions (please specify)

Question Title

* 5. PUBLIC REALM

The Partnership has undertaken a substantial public realm study to identify
opportunities within the area. The BID will be looking to ensure we have
a robust public realm strategy to implement sympathetic yet meaningful
improvements to the area such as additional seating, enhanced wayfinding
and greening projects. A number of questions set out below will give us
some insight into how businesses view the public realm and where they feel
improvements can be made.

Is is easy to navigate around the area?

Yes

Question Title

* 6. Does the area need improved signage?

Yes

Maybe

Question Title

* 7. Are pick up and drop off points a necessity for the area?

Yes

Question Title

* 8. On a scale of 1– 5 (5 being the most significant) which of the following would you consider an ongoing issue for the HSMAP?

	1 - Unimportant	2	3	4	5 - Very Important
Litter	Litter 1 - Unimportant	Litter 2	Litter 3	Litter 4	Litter 5 - Very Important
Pedestrian Congestion	Pedestrian Congestion 1 - Unimportant	Pedestrian Congestion 2	Pedestrian Congestion 3	Pedestrian Congestion 4	Pedestrian Congestion 5 - Very Important
Vehicular Congestion	Vehicular Congestion 1 - Unimportant	Vehicular Congestion 2	Vehicular Congestion 3	Vehicular Congestion 4	Vehicular Congestion 5 - Very Important
Lack of green space/general greening	Lack of green space/general greening 1 - Unimportant	Lack of green space/general greening 2	Lack of green space/general greening 3	Lack of green space/general greening 4	Lack of green space/general greening 5 - Very Important
Poor Wayfinding	Poor Wayfinding 1 - Unimportant	Poor Wayfinding 2	Poor Wayfinding 3	Poor Wayfinding 4	Poor Wayfinding 5 - Very Important
Air Quality	Air Quality 1 - Unimportant	Air Quality 2	Air Quality 3	Air Quality 4	Air Quality 5 - Very Important
Noise Pollution	Noise Pollution 1 - Unimportant	Noise Pollution 2	Noise Pollution 3	Noise Pollution 4	Noise Pollution 5 - Very Important

Other (please specify)

Question Title

* 9. What services would you like to see in the HSMA?

Public Seating/Pocket Parks

Street Cleansing

Installation of more green spaces/general greening

Designated pick-up/drop-off points

Clearer crossing points

Consolidated collection or delivery services

Other (please specify)

Question Title

* 10. NATIONAL AND INTERNATIONAL MARKETING

The area is world renowned for its medical expertise and we would like to
encourage visitors to the area to access the amazing treatments, care and
facilities here. We will support both national and international marketing
to ensure that we are on the right platforms to promote the area effectively.
It is key to make Harley Street not just a destination of choice but one that
holds holds a variety of openings for visitors, patients and their families.

Is the promotion of the HSMA as a medical tourist destination, to improve dwell time and make use of leisure opportunities, important to your business?

Yes

Maybe

Question Title

* 11. Would you like to see events to promote the offer in area such as medical and healthcare services, retail and hospitality openings?

Yes

Question Title

* 12. Which of the following marketing tools would you like to see developed for the HSMA?

Area map/guides

Area loyalty/privilege card scheme

Online business directory

Other (please specify)

Question Title

* 13. How important are the following to you and your business: (Ranking from 1-5
with ‘5’ being most important).

	1 - Unimportant	2	3	4	5 - Very important
Restaurants and Cafes	Restaurants and Cafes 1 - Unimportant	Restaurants and Cafes 2	Restaurants and Cafes 3	Restaurants and Cafes 4	Restaurants and Cafes 5 - Very important
Regular newsletters/social media comms	Regular newsletters/social media comms 1 - Unimportant	Regular newsletters/social media comms 2	Regular newsletters/social media comms 3	Regular newsletters/social media comms 4	Regular newsletters/social media comms 5 - Very important
Retail Events	Retail Events 1 - Unimportant	Retail Events 2	Retail Events 3	Retail Events 4	Retail Events 5 - Very important
Walking Tours	Walking Tours 1 - Unimportant	Walking Tours 2	Walking Tours 3	Walking Tours 4	Walking Tours 5 - Very important
Medical, Healthcare and Retail offers/discounts	Medical, Healthcare and Retail offers/discounts 1 - Unimportant	Medical, Healthcare and Retail offers/discounts 2	Medical, Healthcare and Retail offers/discounts 3	Medical, Healthcare and Retail offers/discounts 4	Medical, Healthcare and Retail offers/discounts 5 - Very important
Entertainment events	Entertainment events 1 - Unimportant	Entertainment events 2	Entertainment events 3	Entertainment events 4	Entertainment events 5 - Very important

Other (please specify)

Question Title

* 14. BUSINESS SUSTAINABILITY AND CONNECTIVITY

This theme will promote sustainable business and working relationships across all sectors. We would aim to develop volunteering projects, networking sessions, informative webinars and CSR projects for the benefit of all.

Do you feel you are well informed about plans for the area such as on proposed developments and transport changes?

Yes

If no, would you like to be more informed?

Question Title

* 15. Do you feel connecting with other businesses across the area important?

Yes

Question Title

* 16. Are networking events to become more familiar with your neighbours and other services offered within the area of interest?

Yes

Question Title

* 17. Do you regularly attend training and/or workshops that may help your business develop?

Yes

If no, would you be interested in attending events such as these?

Question Title

* 18. Would your business be interested in any of the following?

	Yes	No	Maybe
Mentoring, CSR and volunteering opportunities	Mentoring, CSR and volunteering opportunities Yes	Mentoring, CSR and volunteering opportunities No	Mentoring, CSR and volunteering opportunities Maybe
Small business seminars and networking events	Small business seminars and networking events Yes	Small business seminars and networking events No	Small business seminars and networking events Maybe
The opportunity to comment on area plans, developments or transport issues	The opportunity to comment on area plans, developments or transport issues Yes	The opportunity to comment on area plans, developments or transport issues No	The opportunity to comment on area plans, developments or transport issues Maybe
Work placement, recruitment support and apprenticeship brokerage schemes	Work placement, recruitment support and apprenticeship brokerage schemes Yes	Work placement, recruitment support and apprenticeship brokerage schemes No	Work placement, recruitment support and apprenticeship brokerage schemes Maybe
Wellbeing activities for staff	Wellbeing activities for staff Yes	Wellbeing activities for staff No	Wellbeing activities for staff Maybe
Supporting education projects for young people	Supporting education projects for young people Yes	Supporting education projects for young people No	Supporting education projects for young people Maybe

Question Title

* 19. As the area is globally recognised for the healthcare provision and ground breaking medical research, would you be interested in working with medical and healthcare businesses across the HSMA?

Yes

Question Title

* 20. SAFETY AND BUSINESS RESILIENCE

The safety and security of our businesses and colleagues is always of
paramount importance. We want people who use the area to feel safe and secure at all times and will work with key stakeholders including the Police. We will ensure our business community is provided with the right tools to be resilient to reflect the changing demands of our business community and the challenges that we face.

Do you consider security to be an issue for the HSMA?

Yes

Other (please specify)

Question Title

* 21. Which, if any, of the following do you consider to be an issue for the area?

Rough sleeping/homelessness

Begging

Anti-social behaviour

Theft of personal property

Terrorism Threat

Other (please specify)

Question Title

* 22. Do you feel safe in the area?

Yes

Other (please comment)

Question Title

* 23. Which of the following would you like to see developed for the area?

Working with homeless Charities

Cycle Safety Schemes

Dedicated Policing Team

Dedicated street concierge / ambassdors / security teams

Other (please specify)

Question Title

* 24. WHAT DO YOU THINK?

Is there anything else that you would like to see the BID deliver?

Yes

If yes, please specify

Question Title

* 25. In view of the opportunities and enhancements the BID could bring to the area,would you, in principle, be supportive of a business improvement district for the Harley Street area?

Yes

Maybe

Question Title

* 26. As we move forward with the formal process to become an established BID we
will need to identify who the authorised voter would be for your organisation to ensure that we liaise with the correct individual. Will you be the voter contact for your organisation?

Yes I will be the voter

No - I don't know who that would be

It is likely that the voter will be as below:

Question Title

* 27. Thank you for completing this survey, please provide your name, company and contact details below:

Name

Company

Email Address

Question Title

* 28. If you do not wish to be entered into the prize draw please incidate below.

Tick Here

Harley Street Medical Area Partnership Business Consultation

Question Title

* 1. Have you heard of the Harley Street Medical Area Partnership?

Question Title

* 2. STRATEGIC THEMESThese are identified as areas of focus which the BID plans to deliver on. Please answer the questions based on the 4 themes set out below. Please indicate how important you feel that the following themes would be for the area with 5 being the most important.

Question Title

* 3. Would you like to be involved in the steering groups which manage the key themes?

Question Title

* 4. Would you like to see any additional or different themes?

Question Title

Question Title

* 6. Does the area need improved signage?

Question Title

* 7. Are pick up and drop off points a necessity for the area?

Question Title

* 8. On a scale of 1– 5 (5 being the most significant) which of the following would you consider an ongoing issue for the HSMAP?

Question Title

* 9. What services would you like to see in the HSMA?

Question Title

Question Title

* 11. Would you like to see events to promote the offer in area such as medical and healthcare services, retail and hospitality openings?

Question Title

* 12. Which of the following marketing tools would you like to see developed for the HSMA?

Question Title

* 13. How important are the following to you and your business: (Ranking from 1-5with ‘5’ being most important).

Question Title

Question Title

* 15. Do you feel connecting with other businesses across the area important?

Question Title

* 16. Are networking events to become more familiar with your neighbours and other services offered within the area of interest?

Question Title

* 17. Do you regularly attend training and/or workshops that may help your business develop?

Question Title

* 18. Would your business be interested in any of the following?

Question Title

* 19. As the area is globally recognised for the healthcare provision and ground breaking medical research, would you be interested in working with medical and healthcare businesses across the HSMA?

Question Title

Question Title

* 21. Which, if any, of the following do you consider to be an issue for the area?

Question Title

* 22. Do you feel safe in the area?

Question Title

* 23. Which of the following would you like to see developed for the area?

Question Title

* 24. WHAT DO YOU THINK?Is there anything else that you would like to see the BID deliver?

Question Title

* 25. In view of the opportunities and enhancements the BID could bring to the area,would you, in principle, be supportive of a business improvement district for the Harley Street area?

Question Title

* 26. As we move forward with the formal process to become an established BID wewill need to identify who the authorised voter would be for your organisation to ensure that we liaise with the correct individual. Will you be the voter contact for your organisation?

Question Title

* 27. Thank you for completing this survey, please provide your name, company and contact details below:

Question Title

* 28. If you do not wish to be entered into the prize draw please incidate below.

* 2. STRATEGIC THEMES

These are identified as areas of focus which the BID plans to deliver on. Please answer the questions based on the 4 themes set out below.

Please indicate how important you feel that the following themes would be for the area with 5 being the most important.

* 13. How important are the following to you and your business: (Ranking from 1-5
with ‘5’ being most important).

* 24. WHAT DO YOU THINK?

Is there anything else that you would like to see the BID deliver?

* 26. As we move forward with the formal process to become an established BID we
will need to identify who the authorised voter would be for your organisation to ensure that we liaise with the correct individual. Will you be the voter contact for your organisation?