IAN 2021 Industry Survey

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Workflow Management and Digitization

Question Title

* 1. Which of the following solutions are you currently leveraging? Select all that apply.

Workflow automation

Workflow management software

Workflow management services

RPA

Intelligent Automation

Business Process Automation

Business Process Management

Question Title

* 2. Are you looking to invest in any of the following solutions over the next year? Select all that apply.

Workflow automation

Workflow management software

Workflow management services

RPA

Intelligent Automation

Business Process Automation

Business Process Management

Question Title

* 3. In what areas is your organization currently leveraging workflow automation? Please select all that apply.

Finance

Human Resources

Customer Service

Procurement & Supply Chain

Inventory Management & Warehousing

Sales & Marketing

Other (please specify)

Question Title

* 4. Do you expect your organization will expand workflow automation into any new areas next year? If so, which ones? Please select all that apply.

We will not be expanding into any new areas

Finance

Human Resources

Customer Service

Procurement & Supply Chain

Inventory Management & Warehousing

Sales & Marketing

Other

Question Title

* 5. Do you expect your final, approved budget for workflow management tools to increase over the next year?

Yes

No, I expect it to stay the same

No, I expect it to decrease

We don’t plan on investing in these tools at all

I don’t know

Question Title

* 6. Are you currently or considering leveraging any of the following workflow management solutions?

	Currently Leveraging	Considering Investing In
Asana	Asana Currently Leveraging	Asana Considering Investing In
Automate.io	Automate.io Currently Leveraging	Automate.io Considering Investing In
ClickUp	ClickUp Currently Leveraging	ClickUp Considering Investing In
Comindware Tracker	Comindware Tracker Currently Leveraging	Comindware Tracker Considering Investing In
Flokzu	Flokzu Currently Leveraging	Flokzu Considering Investing In
Gravity Flow	Gravity Flow Currently Leveraging	Gravity Flow Considering Investing In
Integrify	Integrify Currently Leveraging	Integrify Considering Investing In
Kintone	Kintone Currently Leveraging	Kintone Considering Investing In
Kissflow	Kissflow Currently Leveraging	Kissflow Considering Investing In
Kofax	Kofax Currently Leveraging	Kofax Considering Investing In
Monday.com	Monday.com Currently Leveraging	Monday.com Considering Investing In
Nintex	Nintex Currently Leveraging	Nintex Considering Investing In
Orchestly	Orchestly Currently Leveraging	Orchestly Considering Investing In
Other	Other Currently Leveraging	Other Considering Investing In
Pipefy	Pipefy Currently Leveraging	Pipefy Considering Investing In
ProcessMaker	ProcessMaker Currently Leveraging	ProcessMaker Considering Investing In
Signavio	Signavio Currently Leveraging	Signavio Considering Investing In
Wrike	Wrike Currently Leveraging	Wrike Considering Investing In
Zapier	Zapier Currently Leveraging	Zapier Considering Investing In

Question Title

* 7. What percentage of your budget do you expect to invest in workflow automation?

Under 10%

10-25%

26-50%

51-75%

Over 75%

Intelligent Document Automation

Question Title

* 8. Are you currently leveraging intelligent document automation (IDA)?

Yes

No, but plan to within the next year

No, but plan to in more than one year

No, no plans to implement

I don’t know

Question Title

* 9. By what percentage would you say IDA has increased process efficiency on average?

Less that 25%

25-50%

51-75%

75% or more

No change

Question Title

* 10. When it comes to delivering business value, would you say IDA met your initial expectations?

Exceeded expectations

Met expectations

Somewhat met expectations

Failed to meet expectations

Question Title

* 11. Do you expect your final, approved budget for IDA solutions to increase over the next year?

Yes

No, I expect it to stay the same

No, I expect it to decrease

We don’t plan on investing in these tools at all

I don’t know

Question Title

* 12. What percentage of your budget do you expect to invest in IDA solutions?

Under 10%

10-25%

26-50%

51-75%

Over 75%

Question Title

* 13. Which IDA vendors are you currently working with?

	Currently Working With	Considering Partnership
Automation Anywhere	Automation Anywhere Currently Working With	Automation Anywhere Considering Partnership
UiPath	UiPath Currently Working With	UiPath Considering Partnership
ServiceNow	ServiceNow Currently Working With	ServiceNow Considering Partnership
Hyperscience	Hyperscience Currently Working With	Hyperscience Considering Partnership
Amazon Textract	Amazon Textract Currently Working With	Amazon Textract Considering Partnership
Datamatics TruCap+	Datamatics TruCap+ Currently Working With	Datamatics TruCap+ Considering Partnership
Appian	Appian Currently Working With	Appian Considering Partnership
Infrrd	Infrrd Currently Working With	Infrrd Considering Partnership

Other (please specify)

Low Code

Question Title

* 14. Are you currently leveraging low-code automation tools?

Yes

No, but plan to within the next year

No, but plan to in over a year

No, we have no plans to invest in low-code

Question Title

* 15. Are you leveraging any of the following low-code tools:

	Currently Leveraging	Considering Investment
Appian	Appian Currently Leveraging	Appian Considering Investment
Betty Blocks	Betty Blocks Currently Leveraging	Betty Blocks Considering Investment
Catalytic	Catalytic Currently Leveraging	Catalytic Considering Investment
Creatio	Creatio Currently Leveraging	Creatio Considering Investment
K2	K2 Currently Leveraging	K2 Considering Investment
Mendix	Mendix Currently Leveraging	Mendix Considering Investment
Microsoft Power Apps	Microsoft Power Apps Currently Leveraging	Microsoft Power Apps Considering Investment
Outsystems	Outsystems Currently Leveraging	Outsystems Considering Investment
Zapier	Zapier Currently Leveraging	Zapier Considering Investment
Zoho	Zoho Currently Leveraging	Zoho Considering Investment

Other (please specify)

Question Title

* 16. Do you expect your final, approved budget for low-code solutions to increase over the next year?

Yes

No, I expect it to stay the same

No, I expect it to decrease

We don’t plan on investing in these tools at all

I don’t know

Question Title

* 17. What percentage of your budget is allocated to low-code automation solutions?

Under 10%

11-25%

25-50%

51-75%

Over 75%

Automated Discovery

Question Title

* 18. Are you currently leveraging automated process discovery?

Yes

No, but looking to invest within the next year

No, but plan to invest in the 2-5 years

No, no plans to invest

Question Title

* 19. What percentage of your process discovery efforts are automated?

Less than 25%

25-50%

51-75%

75%-99%

100%

Question Title

* 20. What percentage of your IT budget is allocated to process discovery?

1-10%

11-25%

25-50%

50-75%

Over 75%

Question Title

* 21. Do you expect this percentage to increase or decrease over the next year?

Increase

Decrease

Stay the same

I don’t know

Question Title

* 22. How many RPA bots are currently in production?

1-50

50-100

100-500

500+

Question Title

* 23. When it comes to delivering business value and ROI, what percentage of RPA deployments have either met or exceeded expectations over the past year?

0-25%

25-50%

50-75%

75-99%

100%

don’t know

Question Title

* 24. Are you currently leveraging or considering investing in any of the following process discovery tools?

	Currently Leveraging	Considering Investment
ABBYY	ABBYY Currently Leveraging	ABBYY Considering Investment
ARIS	ARIS Currently Leveraging	ARIS Considering Investment
Automation Anywhere	Automation Anywhere Currently Leveraging	Automation Anywhere Considering Investment
Blue Prism	Blue Prism Currently Leveraging	Blue Prism Considering Investment
Celonis	Celonis Currently Leveraging	Celonis Considering Investment
Cognizant	Cognizant Currently Leveraging	Cognizant Considering Investment
Disco	Disco Currently Leveraging	Disco Considering Investment
EdgeVerve	EdgeVerve Currently Leveraging	EdgeVerve Considering Investment
FortressIQ	FortressIQ Currently Leveraging	FortressIQ Considering Investment
Icaro Tech EverFlow	Icaro Tech EverFlow Currently Leveraging	Icaro Tech EverFlow Considering Investment
Kofax	Kofax Currently Leveraging	Kofax Considering Investment
Kryon	Kryon Currently Leveraging	Kryon Considering Investment
Minit	Minit Currently Leveraging	Minit Considering Investment
myInvenio	myInvenio Currently Leveraging	myInvenio Considering Investment
NICE	NICE Currently Leveraging	NICE Considering Investment
PAFnow	PAFnow Currently Leveraging	PAFnow Considering Investment
ProcessGold	ProcessGold Currently Leveraging	ProcessGold Considering Investment
ProDiscovery	ProDiscovery Currently Leveraging	ProDiscovery Considering Investment
QPR ProcessAnalyzer	QPR ProcessAnalyzer Currently Leveraging	QPR ProcessAnalyzer Considering Investment
SAS	SAS Currently Leveraging	SAS Considering Investment
Signavio	Signavio Currently Leveraging	Signavio Considering Investment
Skan	Skan Currently Leveraging	Skan Considering Investment
UiPath	UiPath Currently Leveraging	UiPath Considering Investment

Other (please specify)

Question Title

* 25. What department are you in?

Finance & Accounting

Payroll

Customer Service

Manufacturing

Procurement, Supply Chain & Logistics

Digital Product Development

Data & Analytics

Sales & Marketing

Other (please specify)

Question Title

* 26. Please Tell Us About Yourself

Name

Company

Job Title

Country

Email Address