Thank you for taking the RTS Access Customer Survey! Your feedback provides valuable information that will help us improve service. Please answer each question completely.

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* 1. All things considered, how likely would you be to recommend RTS Access to a friend or neighbor?

0 - Not At All Likely 10 - Extremely Likely
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i We adjusted the number you entered based on the slider’s scale.

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* 2. Please explain why you chose the number above.

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* 3. Are you responding on behalf of an ADA certified customer? (Answer no if you are the customer)

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* 4. In the past 90 days, have you ridden RTS Access?

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* 5. Based on a scale of 1 to 10, does the bus arrive within your pickup window?

1 - Not At All 10 - Yes, Definitely
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 6. Based on a scale of 1 to 10, do the areas in which RTS Access operates meet your expectations?

1 - Not At All 10 - Yes, Definitely
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 7. Based on a scale of 1 to 10, does the ease of using RTS Access meet your expectations?

1 - Not At All 10 - Yes, Definitely
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 8. Based on your experience over the last 3 months, rate your satisfaction with RTS Access’ PERFORMANCE.

  1 - Very Dissatisfied 2 3 4 5 6 7 8 9 10 - Very Satisfied
Overall RTS Access Performance
Schedulers are courteous and helpful
Bus Operators are courteous and helpful
Ease of buying passes & paying fare
Ease of contacting RTS Access
Buses' cleanliness and comfort
Ease of booking a trip
Information about eligibility and certification is easy to access and understand
The eligibility certification staff are friendly and knowledgeable
I can schedule a trip within 60 minutes of the pick-up time request

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* 9. Why do you ride RTS Access?

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* 10. Which one of the following aspects of a bus ride is most important to you? (Please select ONE)

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* 11. What types of transportation did you use this week? (Check all that apply; optional question)

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* 12. Based on your experience of RTS over the last 3 months, how likely are you to continue using our service?

0 - Not likely 10 - Extremely likely
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 13. How important is RTS in your life? 1 - 10

0 - Not at all important 10 - Extremely Important
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 14. In what ZIP code is your home located? (enter 5-digit ZIP code; for example, 00544 or 94305)

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* 15. How old are you?

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* 16. How do you identify?

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* 17. Racially/ethnically, how do you identify? (Check all that apply)

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* 18. What language do you primarily speak at home?

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* 19. What is your occupational status?

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* 20. What is your total annual income level?

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* 21. Why are you on the bus for this trip? (Check all that apply)

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* 22. How long are you on the bus for this trip? (In minutes)

0 minutes 90 minutes
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i We adjusted the number you entered based on the slider’s scale.

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* 23. How often do you ride the bus?

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* 24. How long have you been using RTS Access?

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* 25. Have you used any of the following over the past 3 months? (Check all that apply)

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* 26. For your most recent trip, what payment method did you use?

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* 27. What can RTS Access do to make using our service easier for you?

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* 28. If you would like to be entered into our drawing to win a $50 Amazon gift card, please provide your name and contact information below.

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