Kinsol Veterinary Clinic Customer satisfaction
1.
I am currently a client at Kinsol Veterinary Clinic
Yes
No
2.
How long have you been a client of our hospital?
0-1 year
1-3 years
4+ years
3.
What was your main reason for coming to our hospital?
New to the area
Our philosophies aligned
New pet
Other (please specify)
4.
Did the person who answered the phone sound friendly?
1 star
2 stars
3 stars
4 stars
5 stars
5.
Was your wait time too long?
Yes
No
Other (please specify)
6.
How satisfied are you with the hospital cleanliness and appearance?
1 star
2 stars
3 stars
4 stars
5 stars
7.
How satisfied are you with the cost of service for the value you and your pet have received?
1 star
2 stars
3 stars
4 stars
5 stars
*
8.
How likely is it that you will recommend our facility to other pet owners?
(Required.)
Very likely
Likely
Somewhat likely
Neither likely nor unlikely
Somewhat unlikely
Unlikely
Very unlikely
9.
What was your opinion of the staff at the clinic?
Nice
Helpful
Accommodating
Unpleasant
Unprofessional
Other (please specify)
10.
Please rate the attending Vet against the following attributes:
Professionalism
Respect for the animal
Communication
Implementation of procedures
Sensitivity to both the animal and the owner
Other (please specify)
11.
Please rate the clinic level of trust and confidence you have in it
1 star
2 stars
3 stars
4 stars
5 stars
Other (please specify)
*
12.
How do you think we could/should improve our services in future? Please tell us
(Required.)