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7Springs Patient Experience Questionnaire Facebook & Website Entries

Thank you for agreeing to complete our questionnaire.

The questionnaire is voluntary, confidential, and anonymous. Your answers cannot be linked to you in any way, and your care will not be affected in any way by completing the questionnaire, or if you change your mind and decide not to complete it.

To complete the questionnaire, please answer every question by placing a tick in the box that most closely matches your answer.

·                     If a question does not apply to you, please select N/A (not applicable)

·                     If you do not know the answer, please select Don’t Know.

There are no right or wrong answers: we are looking for your opinions. If you have any questions, please ask the receptionist.  We very much appreciate your time and help, and look forward to continuing to provide you with quality healthcare.

Thank you for your feedback and participation, The GPs and staff of 7Springs Medical Practice

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* 1. Access and availability: Making an appointment and getting to the clinic  - Were you able to see the clinician of your choice

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* 2. Access and availability: Making an appointment and getting to the clinic - Describe the time you had to wait after you arrived at the clinic

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* 3. Access and availability: Making an appointment and getting to the clinic -  Were you able to get an appointment for a time that suited you

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* 4. Interpersonal skills of reception staff:  Our staff let you know about any delays while you were waiting

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* 5. Interpersonal skills of reception staff: The staff were welcoming upon arrival

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* 6. Interpersonal skills of reception staff: Our team considered your needs when making an appointment

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* 7. Interpersonal skills of clinicians (doctor, nurse or other healthcare provider) - Had enough time to talk about the things that were important for you

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* 8. Interpersonal skills of clinicians (doctor, nurse or other healthcare provider) - Treated you with respect

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* 9. Interpersonal skills of clinicians (doctor, nurse or other healthcare provider) - Told you all you wanted to know about your condition

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* 10. Communication skills of clinicians (doctor, nurse or other healthcare provider) - Your clinician had enough time to listen to what you had to say

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* 11. Communication skills of clinicians (doctor, nurse or other healthcare provider) - Involved you in decisions

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* 12. Communication skills of clinicians (doctor, nurse or other healthcare provider) - Explained the purpose of tests and treatment

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* 13. Information provided by clinicians (doctor, nurse or other healthcare provider) - The amount of useful information given about your condition

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* 14. Information provided by clinicians (doctor, nurse or other healthcare provider)  - Information about side effects of any treatment

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* 15. Information provided by clinicians (doctor, nurse or other healthcare provider) - The amount of useful information given about your treatment

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* 16. Privacy and confidentiality - Being able to discuss personal issues that were sensitive

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* 17. Privacy and confidentiality - You were asked permission before another clinician came into your appointment

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* 18. Privacy and confidentiality - Privacy when you were examined

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* 19. Continuity of care - Your Clinician knew your medical history at the clinic

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* 20. Continuity of care  - Your Clinician allowed you to have the final choice about which other professionals to see

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* 21. Continuity of care - Your clinician was aware of advice you had received from other health professionals

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* 22. Experience over last year  - You were able to see a doctor at the clinic when you needed urgent care

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* 23. Experience over last year  - Suitability of clinic opening hours

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* 24. Experience over last year - Providing your test results in an understandable way

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* 25. Are you ?

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* 26. Have you been to another general practice in the last year?

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* 27. What is your age?

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* 28. How long have you been coming to this practice?

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* 29. How many times have you visited this practice over the past 12 months?

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* 30. Was this visit for yourself or someone you are caring for?

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* 31. Do you consider yourself to be of Aboriginal and/ or Torres Strait Islander descent?

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* 32. Which languages do you speak at home?

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* 33. Do you have any of these Concession Cards?

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* 34. What is the highest level of education you have reached?

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* 35. If you could change one thing about this practice, what would you change?

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