Please help us to improve our service by giving us your feedback

People with Disabilities WA (PWdWA) really want to improve our service to you. We need your feedback to do this and value your input about your experience with us. The survey is voluntary and you can remain anonymous. Please help us improve our advocacy service to you and others.

Please tick your responses and give us any comments you have.

Thank you for completing the survey.

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* 1. Was PWdWA easy to contact?

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* 2. Did we help you in a timely manner?

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* 3. Did the advocate give you a copy of our Client Handbook and explain how we can help you?

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* 4. Did the advocate explain your rights and responsibilities in a way you could understand?

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* 5. If you had an issue accessing our service or the information we gave you, what was the issue?

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* 6. Were you treated with dignity and respect by PWdWA staff?

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* 7. Was your issue dealt with confidentially?

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* 8. Did the advocate explain how to make a complaint if you are unhappy with the service you received from us?

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* 9. Did your advocate listen to you and understand your issue?

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* 10. Did you help in creating your Action Plan?

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* 11. Did you advocate help you gain the confidence and skills to get the support you need in the future?

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* 12. How do you rate the overall performance of the service?

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* 13. What we could do differently to improve our services?

If you have any questions about this feedback form or would prefer to speak with someone in person about it, please contact our office on 08 9485 8900.

We appreciate you taking the time to complete this survey, your feedback will help us improve our advocacy service.

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* 14. Your Contact Details (Optional)

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* 15. Your Advocates Name (Optional)

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