Eurobodalla Libraries Customer Satisfaction Survey 2024

1. Library Customer Satisfaction Survey

We’d love to hear about your experience using Eurobodalla’s library services. Thank you for taking the time to fill in this survey. Eligible participants in this survey are able to go into the draw to win a $100 gift card.

* To be eligible for the survey competition prize draw, you must be a Eurobodalla Libraries member. It's free to join!

Add your Member number at the end of the survey.

Question Title

* 1. In the past year, I have usually visited the library or used one of its services (including its website and online services)

More than once a week

About once a week

About once a month

Once every two to three months

Two to three times in the past year

I haven't visited in the last year

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* 2. Over the past year, the library or online service I used most often was:

Batemans Bay Library

Moruya Libray

Narooma Library

Online services eg. website, online catalogue, online reservations, eBooks and eAudio

I use more than one of the libraries regularly

None of the above

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* 3. How have you used the library? Choose any that are applicable.

To borrow books, magazines, DVDs etc.

To attend programs eg. Storytime, exhibitions, events

To use computers/Wi-Fi

To study or work

To access Council documents on exhibition

To have a quiet place to read

To access papers/magazines

Other (please specify)

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* 4. Overall, I find the library facilities and services

Excellent

Very good

Good

Average

Below average

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* 5. What (if anything) would make the library and its services even better for you?

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* 6. Overall, how satisfied are you with the library's collections? ie the range and availability of Books, DVDs and Magazines?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

Do you have any other feedback on our collections?

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* 7. What do you think of our:

	Good	Satisfactory	Poor	Have not used
eBook collections (BorrowBox/indyreads)	eBook collections (BorrowBox/indyreads) Good	eBook collections (BorrowBox/indyreads) Satisfactory	eBook collections (BorrowBox/indyreads) Poor	eBook collections (BorrowBox/indyreads) Have not used
eAudio collections (BorrowBox/indyreads)	eAudio collections (BorrowBox/indyreads) Good	eAudio collections (BorrowBox/indyreads) Satisfactory	eAudio collections (BorrowBox/indyreads) Poor	eAudio collections (BorrowBox/indyreads) Have not used
eMagazines (BorrowBox)	eMagazines (BorrowBox) Good	eMagazines (BorrowBox) Satisfactory	eMagazines (BorrowBox) Poor	eMagazines (BorrowBox) Have not used
Range of programs and activities for adults e.g. workshops, author talks	Range of programs and activities for adults e.g. workshops, author talks Good	Range of programs and activities for adults e.g. workshops, author talks Satisfactory	Range of programs and activities for adults e.g. workshops, author talks Poor	Range of programs and activities for adults e.g. workshops, author talks Have not used
Range of programs and activities for children and young people e.g. Storytime, Rhymtime, craft workshops,	Range of programs and activities for children and young people e.g. Storytime, Rhymtime, craft workshops, Good	Range of programs and activities for children and young people e.g. Storytime, Rhymtime, craft workshops, Satisfactory	Range of programs and activities for children and young people e.g. Storytime, Rhymtime, craft workshops, Poor	Range of programs and activities for children and young people e.g. Storytime, Rhymtime, craft workshops, Have not used
The library as a space to do your own activities	The library as a space to do your own activities Good	The library as a space to do your own activities Satisfactory	The library as a space to do your own activities Poor	The library as a space to do your own activities Have not used
Library App	Library App Good	Library App Satisfactory	Library App Poor	Library App Have not used

Do you have any comments about any of the above?

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* 8. Do you know how to borrow eBooks and eAudio books via your phone or tablet from the library?

Yes

Don't use

Would like to learn more

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* 9. Overall, the service from the library staff is:

Excellent

Very good

Good

Below average

Very poor

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* 10. I ask for help from library staff:

On every visit

On some visits

Rarely

Never

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* 11. I prefer to learn about what is happening in my library by:

Receiving the Library's e-newsletter (email)

Receiving an SMS

In the local paper

On council's website

On flyers and posters

On Social media (Facebook)

In a school newsletter

Advertised in the library (On a Screen, mentioned by library staff, posters or Flyers)

On community notice boards

Local radio

Other (please specify)

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* 12. Is there anything else you would like to tell us about your library and its services and facilities? Please write in your answer below.

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* 13. I identify my gender as:

Female

Male

Prefer not to say

I use a different term:

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* 14. To go in the draw to win a gift card please enter your Library membership number located on your library card (card number starts with a capital E followed by numbers) e.g. E000001

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