Consumer Care - Teaching to the Test

Speaker:
Amanda Montalbano, MD, MPH, FAAP
Medical Director, Patient and Family Engagement
Children’s Mercy

Objectives:
1. Cite the components of measuring patient experience
2. Predict the most highly correlated process measure with overall rating of experience in an urgent care setting
3. Apply a new technique to improve rating of experience

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* 1. Did the presentation meet your expectations of the following (select all that apply):

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* 2. After viewing this webinar, how likely are you to recommend this to a friend or colleague?

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* 3. How will attending this webinar affect your future practice? Please select from following (Multiple choice)

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* 4. Was the webinar free from commercial bias?

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* 5. Please state what topics you would like to see discussed.

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* 6. Please share any comments about the webinar. 

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* 7. The following 3 questions are scored for your CME credit:
The components of the patient experience equation include all the following, EXCEPT:

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* 8. The most highly correlated process measure to overall rating for an urgent care setting is:

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* 9. The best way to begin an urgent care visit is to:

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* 10. Name

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* 11. Email Address

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* 12. For CME recording please enter your NPI number below:

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* 13. For ABP MOC 2 credit, please enter your ABP ID here: