Restaurant Inspection Results Consumer Feedback Survey

Staff from RiverStone Health, home to the Yellowstone City-County Health Department, are exploring strategies to help consumers understand inspections with the goal of reducing foodborne illness in Yellowstone County. One potential strategy is a food establishment “rating system” which would translate inspection results into easy-to-understand scores or ratings or grades. We would like to hear your input. To learn more about this project, visit riverstonehealth.org/restaurants

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* 1. How often do you typically look for reviews or inspection results before going to a food establishment in Yellowstone County?

Always

Sometimes

Never

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* 2. What contributes to your decision whether or not to check reviews or inspection results?

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* 3. If RiverStone Health were to adopt a restaurant rating approach, where should inspection results be posted or communicated to the public? (select all that apply)

Most recent results certificate posted on the door/entrance of establishment in a visible place (required)

Most recent results certificate posted on the door/entrance of establishment in a visible place (allow establishments to post “not participating” as option)

Establishments can decide whether to post anything at their own discretion

Results certificate available upon request at door/entrance

Results posted on the health department website

Results shared regularly in local media

Results should not be posted anywhere

Other (please specify)

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* 4. What should signage depicting inspection ratings include? (select all that apply)

Letter grades (A, B, C, or “Closed”)

Numerical scale (1 – 10, 1 – 100 based on the number and severity of violations)

Color-coded scale (e.g. Green – passed, Yellow – enforcement/follow up needed, Red – Closed)

Icons or other graphics (e.g. emojis, fork ratings, other)

Terms (e.g. Excellent – no/few violations, Good – some critical violations, Okay – many critical violations, Needs Improvement – closed or multiple inspections required)

QR code directing customers to inspection results

Nothing - I don't think this project should happen

Other (please specify)

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* 5. What information would be most helpful to include in inspection results or ratings?

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* 6. What are the potential benefits of RiverStone Health adopting an inspection rating system? (select all that apply)

Increased public awareness of food safety among consumers

Improved level of attention a restaurant operator or staff dedicates to food safety

Improved ability for customers to make informed decisions about where to eat

Decreased foodborne illness or food poisoning

Improved relationship between consumers and restaurant staff

Improved relationship between consumers and the health department

Other (please specify)

None of the above

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* 7. What are the potential drawbacks of RiverStone Health adopting an inspection rating system? (select all that apply)

Worsened relationship between customers and restaurant staff

Worsened relationship between customers and health department staff

Increased foodborne illness

Other (please specify)

None of the above

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* 8. If RiverStone Health were to adopt a restaurant rating system, how would that impact your dining habits? (select all that apply)

I would be more likely to choose restaurants with high scores or ratings

I would only eat at restaurants with an "A" or similar rating

I would consider the grade or rating, but would not let that be the deciding factor

It wouldn't impact my decision at all

Other (please specify)

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* 9. Do you think RiverStone Health should adopt a inspection results rating system in Yellowstone County

Yes

Restaurant Inspection Results Consumer Feedback Survey

Question Title

* 1. How often do you typically look for reviews or inspection results before going to a food establishment in Yellowstone County?

Question Title

* 2. What contributes to your decision whether or not to check reviews or inspection results?

Question Title

* 3. If RiverStone Health were to adopt a restaurant rating approach, where should inspection results be posted or communicated to the public? (select all that apply)

Question Title

* 4. What should signage depicting inspection ratings include? (select all that apply)

Question Title

* 5. What information would be most helpful to include in inspection results or ratings?

Question Title

* 6. What are the potential benefits of RiverStone Health adopting an inspection rating system? (select all that apply)

Question Title

* 7. What are the potential drawbacks of RiverStone Health adopting an inspection rating system? (select all that apply)

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* 8. If RiverStone Health were to adopt a restaurant rating system, how would that impact your dining habits? (select all that apply)

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* 9. Do you think RiverStone Health should adopt a inspection results rating system in Yellowstone County

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* 10. Why or why not?

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* 11. Are there other strategies staff should consider to better educate the public on food establishment inspection results?

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* 12. Are there any additional comments you would like to share?