ECAO Website Feedback Survey

Thank you for being a valuable member of ECAO.

To help us improve, we would like to ask you a few questions about your experience so far using our ECAO Website (www.ecao.org). It will only take 2-3 minutes, and your answers will help us make our website even better for you and other members.

If you would like to receive a gift card please enter your e-mail address at the end.

Thank you in advance!

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* 1. How often do you visit our website?

Almost everyday

About once per week

A few times per month

About once a month

Rarely

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* 2. How do you most often visit the website?

Via laptop/desktop

Via smartphone

via tablet/ipad

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* 3. For what purpose(s) have you visited the website? Select all that apply.

To find a contractor

To access the members only Area

To find an affiliate partner

To read our publications (e-newsletter, magazine, annual report)

To contact someone

To find information (please specify)

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* 4. Please state your membership.

Contractor Member

Affiliate Partner

Industry Partner

Other (please specify)

Website Content

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* 5. Did you find the information you were looking for on the website? If no, what were you looking for?

Yes

No (please specify)

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* 6. Would it be beneficial if the site had a Search function?

Yes

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* 7. On a scale of 1-5, how do you rate the clarity of the content?

Website Navigation

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* 8. Please answer.

	Yes	No
Are you able to find links easily?	Are you able to find links easily? Yes	Are you able to find links easily? No
Are you able to navigate to other pages easily?	Are you able to navigate to other pages easily? Yes	Are you able to navigate to other pages easily? No
Do the links take you the relevant pages?	Do the links take you the relevant pages? Yes	Do the links take you the relevant pages? No

Website Performance

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* 9. Please answer.

	Yes	No
Does it take too long to load the website?	Does it take too long to load the website? Yes	Does it take too long to load the website? No
Does the website load and display well in your web browser?	Does the website load and display well in your web browser? Yes	Does the website load and display well in your web browser? No

Website Design

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* 10. Please answer.

	Yes	No
Do you like the design of the website?	Do you like the design of the website? Yes	Do you like the design of the website? No
Do you like the colours of the website?	Do you like the colours of the website? Yes	Do you like the colours of the website? No
Are you able to differentiate links easily?	Are you able to differentiate links easily? Yes	Are you able to differentiate links easily? No
Do you find the images on the website useful and relevant?	Do you find the images on the website useful and relevant? Yes	Do you find the images on the website useful and relevant? No

Mobile Interface

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* 11. How is the experience with our website on your smartphone?

Excellent

Satisfactory

Neutral

Dissatisfactory

Poor

N/A

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* 12. Mobile Interface continued

	Yes	No	N/A
Is the size of web controls appropriate enough?	Is the size of web controls appropriate enough? Yes	Is the size of web controls appropriate enough? No	Is the size of web controls appropriate enough? N/A
Do you think you have to click too much to get what you were looking for?	Do you think you have to click too much to get what you were looking for? Yes	Do you think you have to click too much to get what you were looking for? No	Do you think you have to click too much to get what you were looking for? N/A
Does the website load and display well in your browser?	Does the website load and display well in your browser? Yes	Does the website load and display well in your browser? No	Does the website load and display well in your browser? N/A

Website Changes

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* 13. What do you like about our existing website?

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* 14. What would you suggest to add or change to our existing website?

General Questions

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* 15. On a scale of 1-5, how likely are you to recommend our website to your colleagues?

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 16. How did you discover our website- www.ecao.org?

Google Search

ECAO e-Newsletter

Social Media

ECAO Staff

Industry Partners and Colleagues

News Outlet

Other (please specify)

ECAO Website Feedback Survey

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* 1. How often do you visit our website?

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* 2. How do you most often visit the website?

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* 3. For what purpose(s) have you visited the website? Select all that apply.

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* 4. Please state your membership.

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* 5. Did you find the information you were looking for on the website? If no, what were you looking for?

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* 6. Would it be beneficial if the site had a Search function?

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* 7. On a scale of 1-5, how do you rate the clarity of the content?

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* 8. Please answer.

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* 9. Please answer.

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* 10. Please answer.

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* 11. How is the experience with our website on your smartphone?

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* 12. Mobile Interface continued

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* 13. What do you like about our existing website?

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* 14. What would you suggest to add or change to our existing website?

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* 15. On a scale of 1-5, how likely are you to recommend our website to your colleagues?

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* 16. How did you discover our website- www.ecao.org?

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* 17. Do you have any additional suggestions or comments?

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* 18. If you would like to receive a GIFT CARD please enter your e-mail address below.