Rug Doctor Rental Experience D992 Your Rental Experience * indicates questions requiring an answer to qualify for discount OK Question Title * 1. What state did you rent a machine in? Arizona Arkansas California Idaho Louisiana Nevada New Mexico Oklahoma Texas Utah Wyoming Other (please specify) OK Question Title * 2. What city did you rent a machine in? OK Question Title * 3. Have you rented from Rug Doctor before? No Yes, I rented within the last year Yes, I rented within 1-2 years ago Yes, I’ve rented before and it was longer than 3 years ago OK Question Title * 4. Overall, how satisfied were you with your rental experience? Not Satisfied Somewhat not satisfied Neutral Somewhat satisfied Satisfied Not Satisfied Somewhat not satisfied Neutral Somewhat satisfied Satisfied OK Question Title * 5. How did your experience with Rug Doctor compare to your previous experiences? Much better than before Better than before Same as before Worse than before Much worse than before n/a - I have not rented from Rug Doctor in the past OK Question Title * 6. How likely is it that you would recommend Rug Doctor to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 7. Based on your rental experience, how likely are you to rent from Rug Doctor in the future? Definitely Won't Probably Won't May or May Not Probably Will Definitely Will Definitely Won't Probably Won't May or May Not Probably Will Definitely Will OK Question Title * 8. What machine(s) and/or attachment(s) did you rent from Rug Doctor Upright Carpet Cleaner Pro Portable Detailer & Spot Cleaner Pressure Washer Upholstery Tool Other (please specify) OK Question Title * 9. How was the cleanliness of the Rug Doctor machine you rented? Very Dirty Somewhat Dirty Neutral Somewhat Clean Very Clean Very Dirty Somewhat Dirty Neutral Somewhat Clean Very Clean OK Question Title * 10. Did you experience any machine malfunctions Yes No OK NEXT