Annual Survey of Decision Makers in Corporate & Commercial Lending 2021 Question Title * 1. Which of the following best describes your role in the firm? CEO COO CRO Head of portfolio management Head of credit analysis Head of operations Head of transformation Other (please specify) Question Title * 2. Mark the specific subcategories of the loan book for which you/your team is responsible. (Multiple selection allowed) SME/small business/middle market Large companies including syndicated loans Commercial real estate Asset-based lending Leveraged/acquisition finance Equipment leasing Residential mortgages Other (please specify) Question Title * 3. Mark the geographies where most of the loan book was originated. (Multiple selection allowed) United States Canada United Kingdom European Union Middle East and North Africa Asia Australia Question Title * 4. Rank your top goals for 2021 in order of priority (1 being the highest priority). 1Efficiently manage credit risk Move up Efficiently manage credit risk Move down Efficiently manage credit risk 2Explore alternative revenue channelsMove up Explore alternative revenue channelsMove down Explore alternative revenue channels3Improve internal digital infrastructureMove up Improve internal digital infrastructureMove down Improve internal digital infrastructure4Reconfigure long-term cost structureMove up Reconfigure long-term cost structureMove down Reconfigure long-term cost structure5Comply with regulatory requirementsMove up Comply with regulatory requirementsMove down Comply with regulatory requirements6Improve customer response timeMove up Improve customer response timeMove down Improve customer response time7Retain in-house staffMove up Retain in-house staffMove down Retain in-house staff Question Title * 5. Which areas does your firm focus on apart from financial performance goals? (Multiple selection allowed) Income inequity Diversity Cybersecurity Sustainable lending Question Title * 6. What is your opinion on global recovery, especially in terms of the credit market? The global economy will start picking up by 2H 2021 Medium-term recovery – the global economy will start picking up by 1H 2022 Slow recovery – the global economy may start recovering only from 2023 Question Title * 7. What, in your opinion, are the current challenges faced by your firm? Rank in order of severity (1 being the most challenging). 1Monitoring the credit quality of existing customersMove up Monitoring the credit quality of existing customersMove down Monitoring the credit quality of existing customers2Increasing new businessMove up Increasing new businessMove down Increasing new business3Redeploying the workforce and staffing peak seasonsMove up Redeploying the workforce and staffing peak seasonsMove down Redeploying the workforce and staffing peak seasons4Building digital infrastructureMove up Building digital infrastructureMove down Building digital infrastructure5Tighter regulation and compliance requirementsMove up Tighter regulation and compliance requirementsMove down Tighter regulation and compliance requirements6Increased competition from non-banks/fintech firmsMove up Increased competition from non-banks/fintech firmsMove down Increased competition from non-banks/fintech firms Question Title * 8. What will be the likely impact as extraordinary fiscal stimulus is tapered off? Little effect on credit quality of loan portfolio as expected loss is provisioned Increase in probability of default (PD) for companies with leveraged capital structures Significant increase in PD across the loan portfolio Question Title * 9. How did the frequency of portfolio monitoring of the current exposures changed during pandemic-led uncertainty? Increased review of the at risk business Increased review of the portfolio as a whole Not material change as existing frequency of monitoring fairly covers the credit risk in the portfolio Question Title * 10. How did your teams manage the change in credit assessment and underwriting requirements due to the pandemic-led uncertainty? (Multiple selection allowed) Credit team manually altered the forecasts and credit models, as required Used early warning triggers for early detection of deterioration in credit quality and took the necessary action Used alternative data and a predictive analytics model Question Title * 11. Given that the pandemic has necessitated digitalisation, rank the following strategic goals in order of priority (1 being the highest priority). 1Build a complete digital platform, although it may take a long time to come onlineMove up Build a complete digital platform, although it may take a long time to come onlineMove down Build a complete digital platform, although it may take a long time to come online2Be flexible and choose a partner to help with non-core digital platforms/ecosystemsMove up Be flexible and choose a partner to help with non-core digital platforms/ecosystemsMove down Be flexible and choose a partner to help with non-core digital platforms/ecosystems3Fully outsource back-office and middle-office infrastructure Move up Fully outsource back-office and middle-office infrastructure Move down Fully outsource back-office and middle-office infrastructure Question Title * 12. What, in your opinion, are the key challenges you will face when embarking on an automation/digitalisation journey? Rank in order of severity (1 being the most challenging). 1Need for data standardisationMove up Need for data standardisationMove down Need for data standardisation2Fragmented systemsMove up Fragmented systemsMove down Fragmented systems3Limited availability of internal talentMove up Limited availability of internal talentMove down Limited availability of internal talent4Limited availability of dedicated internal bandwidthMove up Limited availability of dedicated internal bandwidthMove down Limited availability of dedicated internal bandwidth5Limited availability of domain plus technology expertise in the marketMove up Limited availability of domain plus technology expertise in the marketMove down Limited availability of domain plus technology expertise in the market Question Title * 13. Have you used or are you currently using third-party research or analytics services for a lending function? No Yes (please specify) Question Title * 14. Where are you on your automated lending journey? Have fully integrated lending platforms across the lending process Have digital lending platforms, but they are working in silos Actively looking for new opportunities to digitalise With the pandemic-related uncertainty, automation will be the focus in the next six to eight months Automation is low in priority and will be reconsidered in the next one to three years Other (please specify) Question Title * 15. Which area/s are you focused on automating in 2021? (Multiple selection allowed) Origination Underwriting Monitoring Loan servicing Question Title * 16. How important are the following factors when selecting a strategic partner for lending support? very important Somewhat important Not important Not important at all Cost of service Cost of service very important Cost of service Somewhat important Cost of service Not important Cost of service Not important at all Domain expertise and breadth of services Domain expertise and breadth of services very important Domain expertise and breadth of services Somewhat important Domain expertise and breadth of services Not important Domain expertise and breadth of services Not important at all Experience and client references Experience and client references very important Experience and client references Somewhat important Experience and client references Not important Experience and client references Not important at all Scalability Scalability very important Scalability Somewhat important Scalability Not important Scalability Not important at all Business continuity Business continuity very important Business continuity Somewhat important Business continuity Not important Business continuity Not important at all Integrated technology platforms Integrated technology platforms very important Integrated technology platforms Somewhat important Integrated technology platforms Not important Integrated technology platforms Not important at all Question Title * 17. Please provide the following details. We will not use or reveal any personal information obtained in this survey. We do, however, need your email address so we could send you an advance copy of the survey report. Designation Company Email address Done
