Responding to client requests by phone or email within expected timeframe
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Handling 20+ requests per day
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Communicating early and often with clients and teammates regarding outstanding issues
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Creating and maintaining network documentation, every time
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Delivering only tested solutions addressing the root cause of an issue
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Owning your mistakes and learning from them
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Helping and teaching others
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Being decisive in challenging situations
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Thriving in culture of empowerment and accountability
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Putting client's and team's needs first
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Reacting with an appropriate sense of urgency
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Welcoming variety and change with flexibility and an open mind
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