WANTED: Kick-Ass IT Support Analyst

Step 1 - Application Questionnaire

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* 1. Full Name

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* 2. Contact Information

Email

Phone Number

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* 3. City you reside

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* 4. LinkedIn URL

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* 5. What are three of your most unique and significant strengths, as you would describe them?

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* 6. Why do you want this job and why do you think you'd be awesome at it?

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* 7. On a scale of 1-10, with 10 being superstar level, how would you rate yourself in:

	Basic 1	2	3	Intermediate 4	5	6	Proficient 7	8	9	Superstar 10
Responding to client requests by phone or email within expected timeframe	Responding to client requests by phone or email within expected timeframe Basic 1	Responding to client requests by phone or email within expected timeframe 2	Responding to client requests by phone or email within expected timeframe 3	Responding to client requests by phone or email within expected timeframe Intermediate 4	Responding to client requests by phone or email within expected timeframe 5	Responding to client requests by phone or email within expected timeframe 6	Responding to client requests by phone or email within expected timeframe Proficient 7	Responding to client requests by phone or email within expected timeframe 8	Responding to client requests by phone or email within expected timeframe 9	Responding to client requests by phone or email within expected timeframe Superstar 10
Handling throughput of 15+ requests per day	Handling throughput of 15+ requests per day Basic 1	Handling throughput of 15+ requests per day 2	Handling throughput of 15+ requests per day 3	Handling throughput of 15+ requests per day Intermediate 4	Handling throughput of 15+ requests per day 5	Handling throughput of 15+ requests per day 6	Handling throughput of 15+ requests per day Proficient 7	Handling throughput of 15+ requests per day 8	Handling throughput of 15+ requests per day 9	Handling throughput of 15+ requests per day Superstar 10
Communicating early and often with clients and teammates regarding outstanding issues	Communicating early and often with clients and teammates regarding outstanding issues Basic 1	Communicating early and often with clients and teammates regarding outstanding issues 2	Communicating early and often with clients and teammates regarding outstanding issues 3	Communicating early and often with clients and teammates regarding outstanding issues Intermediate 4	Communicating early and often with clients and teammates regarding outstanding issues 5	Communicating early and often with clients and teammates regarding outstanding issues 6	Communicating early and often with clients and teammates regarding outstanding issues Proficient 7	Communicating early and often with clients and teammates regarding outstanding issues 8	Communicating early and often with clients and teammates regarding outstanding issues 9	Communicating early and often with clients and teammates regarding outstanding issues Superstar 10
Creating and maintaining network documentation, every time	Creating and maintaining network documentation, every time Basic 1	Creating and maintaining network documentation, every time 2	Creating and maintaining network documentation, every time 3	Creating and maintaining network documentation, every time Intermediate 4	Creating and maintaining network documentation, every time 5	Creating and maintaining network documentation, every time 6	Creating and maintaining network documentation, every time Proficient 7	Creating and maintaining network documentation, every time 8	Creating and maintaining network documentation, every time 9	Creating and maintaining network documentation, every time Superstar 10
Delivering only tested solutions addressing the root cause of an issue	Delivering only tested solutions addressing the root cause of an issue Basic 1	Delivering only tested solutions addressing the root cause of an issue 2	Delivering only tested solutions addressing the root cause of an issue 3	Delivering only tested solutions addressing the root cause of an issue Intermediate 4	Delivering only tested solutions addressing the root cause of an issue 5	Delivering only tested solutions addressing the root cause of an issue 6	Delivering only tested solutions addressing the root cause of an issue Proficient 7	Delivering only tested solutions addressing the root cause of an issue 8	Delivering only tested solutions addressing the root cause of an issue 9	Delivering only tested solutions addressing the root cause of an issue Superstar 10
Determining proper course of action when facing conflicting priorities	Determining proper course of action when facing conflicting priorities Basic 1	Determining proper course of action when facing conflicting priorities 2	Determining proper course of action when facing conflicting priorities 3	Determining proper course of action when facing conflicting priorities Intermediate 4	Determining proper course of action when facing conflicting priorities 5	Determining proper course of action when facing conflicting priorities 6	Determining proper course of action when facing conflicting priorities Proficient 7	Determining proper course of action when facing conflicting priorities 8	Determining proper course of action when facing conflicting priorities 9	Determining proper course of action when facing conflicting priorities Superstar 10
Updating ticketing system in real-time	Updating ticketing system in real-time Basic 1	Updating ticketing system in real-time 2	Updating ticketing system in real-time 3	Updating ticketing system in real-time Intermediate 4	Updating ticketing system in real-time 5	Updating ticketing system in real-time 6	Updating ticketing system in real-time Proficient 7	Updating ticketing system in real-time 8	Updating ticketing system in real-time 9	Updating ticketing system in real-time Superstar 10
Owning your mistakes and learning from them	Owning your mistakes and learning from them Basic 1	Owning your mistakes and learning from them 2	Owning your mistakes and learning from them 3	Owning your mistakes and learning from them Intermediate 4	Owning your mistakes and learning from them 5	Owning your mistakes and learning from them 6	Owning your mistakes and learning from them Proficient 7	Owning your mistakes and learning from them 8	Owning your mistakes and learning from them 9	Owning your mistakes and learning from them Superstar 10
Helping and teaching others	Helping and teaching others Basic 1	Helping and teaching others 2	Helping and teaching others 3	Helping and teaching others Intermediate 4	Helping and teaching others 5	Helping and teaching others 6	Helping and teaching others Proficient 7	Helping and teaching others 8	Helping and teaching others 9	Helping and teaching others Superstar 10
Being decisive in challenging situations	Being decisive in challenging situations Basic 1	Being decisive in challenging situations 2	Being decisive in challenging situations 3	Being decisive in challenging situations Intermediate 4	Being decisive in challenging situations 5	Being decisive in challenging situations 6	Being decisive in challenging situations Proficient 7	Being decisive in challenging situations 8	Being decisive in challenging situations 9	Being decisive in challenging situations Superstar 10
Thriving in culture of empowerment and accountability	Thriving in culture of empowerment and accountability Basic 1	Thriving in culture of empowerment and accountability 2	Thriving in culture of empowerment and accountability 3	Thriving in culture of empowerment and accountability Intermediate 4	Thriving in culture of empowerment and accountability 5	Thriving in culture of empowerment and accountability 6	Thriving in culture of empowerment and accountability Proficient 7	Thriving in culture of empowerment and accountability 8	Thriving in culture of empowerment and accountability 9	Thriving in culture of empowerment and accountability Superstar 10
Putting client's and team's needs first	Putting client's and team's needs first Basic 1	Putting client's and team's needs first 2	Putting client's and team's needs first 3	Putting client's and team's needs first Intermediate 4	Putting client's and team's needs first 5	Putting client's and team's needs first 6	Putting client's and team's needs first Proficient 7	Putting client's and team's needs first 8	Putting client's and team's needs first 9	Putting client's and team's needs first Superstar 10
Reacting with an appropriate sense of urgency	Reacting with an appropriate sense of urgency Basic 1	Reacting with an appropriate sense of urgency 2	Reacting with an appropriate sense of urgency 3	Reacting with an appropriate sense of urgency Intermediate 4	Reacting with an appropriate sense of urgency 5	Reacting with an appropriate sense of urgency 6	Reacting with an appropriate sense of urgency Proficient 7	Reacting with an appropriate sense of urgency 8	Reacting with an appropriate sense of urgency 9	Reacting with an appropriate sense of urgency Superstar 10
Welcoming variety and change with flexibility and an open mind	Welcoming variety and change with flexibility and an open mind Basic 1	Welcoming variety and change with flexibility and an open mind 2	Welcoming variety and change with flexibility and an open mind 3	Welcoming variety and change with flexibility and an open mind Intermediate 4	Welcoming variety and change with flexibility and an open mind 5	Welcoming variety and change with flexibility and an open mind 6	Welcoming variety and change with flexibility and an open mind Proficient 7	Welcoming variety and change with flexibility and an open mind 8	Welcoming variety and change with flexibility and an open mind 9	Welcoming variety and change with flexibility and an open mind Superstar 10

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* 8. Please upload your cover letter and resume.

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