Day Programmes Service User Experience Survey 2025

St Patrick’s Mental Health Services aims to provide the highest quality of mental healthcare; to promote mental health; and to advocate for the rights of those who experience mental health difficulties.

The purpose of this survey is to help us to understand your experience of attending our day programme service, either in-person or remotely. The responses to this survey will be reviewed and used to help us improve and develop the services we offer.

We would be grateful if you could take a couple of minutes to complete this survey.
The survey does not identify you, and all information provided will be treated as confidential.

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* 1. About you

What is your gender?

I identify as:

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* 2. Your age range in years

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* 3. Where do you live?

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* 4. What was the name of the day programme you recently completed?

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* 5. To help us meet the different needs of our service users, it is important we learn about your access or disability needs.

Do you have any access or disability needs? This may include sensory needs.

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* 6. While you were attending your day programme, either in-person or remotely, did you have any difficulties:

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* 7. How did you access your day programme?

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* 8. If you completed some or all of your day programme by MS Teams, which type of device did you use?

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* 9. If you needed technical support to access your programme via MS Teams, did you contact the Service User IT Support (SUITS) service?

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* 10. If you did contact the SUITS service, how would you rate the technical support they provided, where 1 is poor and 10 is excellent?

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* 11. If you completed some or all of your programme using MS Teams, please tell us about your experience of the following:

  Strongly Agree Agree Neither Agree or Disagree Disagree Strongly Disagree
a) How to access my programme using MS Teams was clearly explained to me.
b) Using MS Teams to access my programme was convenient.
c) Using MS Teams to attend my programme was a positive experience.
d) I would consider the option of attending programmes by MS Teams in the future.

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* 12. Please tell us about your experience of the following while completing your programme

  Strongly agree Agree Neither agree or disagree Disagree Strongly disagree
a) The information I was given about my day programme before starting was helpful.
b) A member of staff explained clearly what would be happening in the programme.
c) A member of staff explained the timetable to me when I started the programme.
d) I trusted the members of my programme team.
e) I was always treated with dignity and respect.
f) Members of my programme team were courteous and respected me as an individual.
g) Members of my programme team were knowledgeable and easy to understand.
h) Members of my programme team talked to me about 'Your Portal' and explained its benefits.

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* 13. Compassion and empathy

How much do you agree or disagree with each of the following statements?

  Strongly agree Agree Neither agree or disagree Disagree Strongly disagree
SPMHS staff were compassionate. I felt they cared and understood me.
SPMHS staff were empathetic. I felt they understood my experiences and emotions.

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* 14. Please tell us about your experience of finishing your programme

  Strongly agree Agree Neither agree or disagree Disagree Strongly disagree
a) I knew in advance when the programme was due to finish.
b) The programme met all of my expectations.
c) Having completed this programme, I am confident I would know how to get help in the event of a possible future mental health crisis.

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* 15. Tell us about your attitudes towards mental health

  Strongly agree Agree Neither agree or disagree Disagree Strongly disagree
a) I felt comfortable talking about my mental health to friends and family prior to completing this day programme.
b) I would feel comfortable talking to family about my mental health having completed this day programme.
c) I would feel comfortable talking to friends about my mental health having completed this day programme.
d) I would feel comfortable talking to colleagues about my mental health having completed this day programme.

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* 16. I would recommend St Patrick’s Mental Health Services day programmes to others.

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* 17. On a scale of 1 to 10, how would you rate your overall care and treatment while attending your day programme at St Patrick’s Mental Health Services, where 1 is poor and 10 is excellent

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* 18. On a scale of 1 to 10, how would you rate your overall experience of the day programme service at St Patrick’s Mental Health Services, where 1 is poor and 10 is excellent

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* 19. Is there anything else you would like to share with us about your most recent experience of attending our day programme service?

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* 20. Do you provide consent for us to share your feedback anonymously on our website, social media and/or printed materials to help raise awareness of St Patrick's Mental Health Services?

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