Shropshire Council provides day opportunities across 8 countywide locations. We provide a variety of activities for individuals from arts and crafts, quizzes, exercise, equipment, gardening, cooking, baking, music; to computers, welding, woodwork and farming, whilst supporting and promoting independence and supporting life skills.

As part of Shropshire Councils transformation programme, we're seeking the views of the people who attend the services, families, friends, staff and our stakeholders to provide their feedback through an online survey. The purpose is to gather the views of as many people in Shropshire as possible. There are separate surveys for each of these groups, so please be sure to find the survey that applies to you.

The informal survey seeks feedback on individuals' experiences with Day opportunities. It includes questions on the specific centres attended, the services used and the frequency of participation. Quality statements used by the CQC are also included. The quality statements show how services and providers need to work together to plan and deliver high quality care.

Please help us in understanding what these services mean to you and what you like to see in the future.

The survey will close on 15 December 2024.
About you...
This survey is written for family members, friends and carers who wish to complete the survey on behalf of someone using day opportunities services in Shropshire Council's area. There is also a separate survey for those using services and an easy read survey.

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* 1. Who is completing this survey?

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* 2. Which Day Opportunities Centre(s) does the person you are representing attend?

  They currently attend They have attended in the past They haven't attended, but may wish to in future This isn't a service they would use
Abbots Wood, Shrewsbury
Albert Road, Shrewsbury
Aquamira, Shrewsbury
Avalon, Oswestry
Greenacres Farm, Baschurch
Helena Lane, Ludlow
Maesbury Metals, Oswestry
Wayfarers, Market Drayton
Wild Team
Your feedback...

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* 3. How is their use of day opportunities funded?

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* 4. Which Day opportunities activities does the person you are representing use or take part in, and how often?

  Weekly Fortnightly Monthly Less often than monthly Never
Arts and crafts
Community - eg. visiting shops or places of interest
Cinema club
Digital services - eg. Zoom conversations, online cooking
Gardening or garden allotment (seasonal)
Gym
Independent living skills - eg. finance, cooking, personal hygiene
Library group
Makaton, Makachat
Multi-sensory area and relaxation sessions
Oak Farm
Shop and cook
Shropshire Wild Teams
Swimming/therapy pool
Walking group
Welding (Maesbury Metals)
Woodworking

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* 5. Please list any other activities the person you are representing regularly takes part in at the centre(s).

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* 6. If they use any other day opportunities apart from those mentioned above, please name them and list which activities they participate in.

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* 7. Do you think the person you are representing would you be open to the idea of trying/switching to a different day opportunities location/locality?

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* 8. Please respond to the following statements based on the experience of the person you are representing:

  Strongly agree Agree Neither agree or disagree Disagree Strongly disagree Don't know/ not applicable
Has care and support that is coordinated, and everyone works well together and with them.
Has care and support that enables them to live as they want to, seeing them as a unique person with skills, strengths and goals.
Can get information and advice about their health, care and support and how they can be as well as possible – physically, mentally and emotionally.
Is supported to plan ahead for important changes in their life that they can anticipate.
Knows that when they move between services, settings or areas, there is a plan for what happens next and who will do what, and all the practical arrangements are in place.
Feels safe and is supported to understand and manage any risks.

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* 9. Please select the response that best fits your opinion for the following statements:

  Strongly agree Agree Neither agree or disagree Disagree Strongly disagree Don't know/ Not applicable
The care and support provided is good quality/to a good standard
The building and facilities are well maintained and create a good environment
There is a good range of activities on offer

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* 10. What do you think works best? Please use any examples of a time when the person you are representing was particularly well supported.

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* 11. What could be improved or isn't working well?

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* 12. Please share any other comments here, such as any suggestions or ideas for the future.

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* 13. How do you feel about the communication and information provided to you regarding the person being cared for/supported?

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* 14. Does your family member or person you provide care for need support with bathing whilst you are attending the centre(s)?

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* 15. Which Shropshire town do you live closest to?

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* 16. Your postcode (this will be used for mapping where respondents to the survey are from).

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* 17. If you want to help with future planning of home care, day services, or join the group of Experts by Experience who work with Shropshire Council, please write your name and contact information below. This is optional and you can chose to miss this question if you would like to remain anonymous.

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* 18. By submitting this survey, I understand that I give my permission for the collection and processing of the information I provide within this survey form (this is particularly important if you have provided your contact details above).

How we will use the information you have provided:

The information you have provided will be used by Shropshire Council to influence the work of Adult Social Care. We will only publish anonymised responses, parts of responses, or a summarised version of responses and will ensure individual survey respondents cannot be identified in the survey report.

Your response will be stored and kept in line with Shropshire Council’s Retention Schedule. The survey results will be shared with other services within Shropshire Council and anonymised data may be shared with services commissioned by Shropshire Council. We will not share your data with any external third parties.

Your information will be held securely, only shared internally where necessary. We comply with data protection laws concerning the protection of personal information, including the General Data Protection Regulation (GDPR). For more information on how information is held by Shropshire Council and your rights to gain access to the information we hold on you please see our corporate privacy policy at www.shropshire.gov.uk/privacy

Thank you for taking the time to complete the survey

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