A Questionnaire for Practitioners

THE PURPOSE OF THE QUESTIONNAIRE

We are trying to learn more about how you access and use information on a day-to-day basis to support you to do your work better, as well as how you build expertise and skills. In particular, we are interested in whether and how the internet can help with this. We want to know this to help us come up with better ways of supporting you to access relevant information in a way that is easy, useful and timely, and to build your skills and expertise.

Below is a series of questions that we would like you to answer. Please remember that there are no right or wrong answers to the questions. We are simply interested in your opinions and experiences and greatly appreciate your time and thoughts in answering the questions. If there are any questions you would prefer not to answer, then please leave them blank.

We will not record your name on your answers; we only note which country you are from, whether you work in an urban or rural environment, and what kind of work you do. This will help us see if there are differences between countries, between urban and rural settings and between different types of work. Your answers to these questions will in no way affect your current work and they will not be shared with anyone at your work.

The questionnaire should take no longer than 30 minutes to complete.

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* 1. What region do you work in?

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* 2. What country do you work in?

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* 3. Area(s) where you work

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* 4. Thinking about your work, please choose all the roles that apply to you:

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* 5. Looking at the list again, if you could only choose one, what would you say is your PRIMARY role:

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* 6. When you need information to help you do your job on a day-to-day basis, how often do you use the internet?

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* 7. If you use the internet to help you do your job, which online sources do you use?

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* 8. When you come across a new situation, or challenge or problem in your day-to-day work, how frequently would you turn to the following to find relevant information? Please be realistic in your answers.

 
Social media articles
Social media professional groups
Online message boards
Websites on the internet
Short training videos online (2-15 mins)
Medium-long training videos online (15 mins plus)
Physical books or journals
Online books or journals
Your supervisor or boss
A friend/colleague in your organisation
A friend/colleague from a different organisation
Other (please specify below)

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* 9. If you could only turn to ONE of these, which would you choose

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* 10. When you need to develop a new skill or area of expertise (as opposed to support for your everyday work), how frequently do you use the following sources? Please be realistic in your answers.

 
Social media articles
Social media professional groups
Online message boards
Websites on the internet
Online courses
Workshops/Courses (that are not online)
Immersions/visits to others doing similar work
Short training videos online (2-15 mins)
Medium-long training videos online (15 mins plus)
Physical books or journals
Online books or journals
Your supervisor or boss
A friend/colleague in your organisation
A friend/colleague from a different organisation
Other (please specify below)

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* 11. If you could only turn to ONE of these, which would you choose

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* 12. What new skills or areas of expertise would you like to develop further?

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* 13. If the following were available, how likely would you be to use them to build your skills and expertise? Please be realistic in your answers.

  Definitely Probably Maybe Probably Not Definitely Not
Instant messaging apps (e.g. WhatsApp)
Social network platform of your organisation
Social network platform of another organisation
Online message board
Online journal article
Online newspaper article
Short video online (2-15 mins)
Medium-long video online (15 mins plus)
Social Media Professional Groups or online community of practice
Online courses with set dates
Online courses you can start and stop when you want
Social media (please specify below)
A mentor from your own country through online (video) calls
A mentor from another country through online (video) calls
Other (please specify below)

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* 14. If you could only choose ONE of these, which would you choose?

The following questions are about your access to and use of the internet

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* 15. When you access the internet at work, which of the following do you use MOST DAYS?

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* 16. At work, how easy is it to download documents or watch videos online?

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* 17. If it is difficult or impossible why is this (e.g. issues with bandwidth, issues with cost, issues with data allowances, issues on some devices but not others, etc.)?

The following questions are about use of social media platforms

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* 18. How frequently do you engage in the following activities on the following social media platforms?

  Read the feed Comment on and share other people’s content Upload and share your own content Other (please specify below)
Facebook
Twitter
Instagram
LinkedIn
WhatsApp
Messenger
Snapchat
Line
Pinterest
Other (please specify below)

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* 19. Which of these social media platforms do you most prefer to use for work purposes (i.e. communication with partners and colleagues, professional development, professional groups, etc)? Please select only one.

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* 20. Why do you prefer this platform the most?

The following questions are about how you would prefer to share knowledge

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* 21. Please look at the list below. Using the scale provided, how likely are you to share your own experiences for others to learn from using the following methods? (Please be as realistic as possible in your answers).

  Definitely Probably Maybe Probably Not Definitely Not
Instant messaging apps (e.g. WhatsApp)
Social network platform of your organisation
Social network platform of another organisation
Online message board
Online journal article
Online newspaper article
Short video online (2-15 mins)
Medium-long video online (15 mins plus)
Social Media Professional Groups or online community of practice
Online courses with set dates
Online courses you can start and stop when you want
Social media (please specify below)
Be a mentor to someone in your own country through online (video) calls
Be a mentor to someone from another country through online (video) calls
Other (please specify below)

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* 22. If you said you would use instant messaging apps (e.g. WhatsApp), which ones might you use?

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* 23. If you could only choose ONE of these, which would be your preferred method?

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* 24. Please describe any concerns you might have about sharing information online, (e.g. client confidentiality, acknowledging mistakes have been made, the reaction from your boss, how it might reflect on your organisation, the amount of time it would take, etc.).

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* 25. If you were to share your learning/experiences/expertise with others online, would you want to be named as the author of that content?

Would you be willing to be a part of our ongoing research into how to provide more useful ways of accessing information online for people like yourself? If so, please give us your email address so we can be in touch. (We will not use your email address for any other purposes other than to contact you about this research. Your email address will not be shared with anyone outside of the research team).

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* 26. Email Address

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* 27. Is there anything else you would like to tell us or comment on?

Many thanks for completing the questionnaire. If you have any further questions for us, please do not hesitate to contact us at: contact@bettercarenetwork.org

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