Metro Call-A-Ride Customer Survey: New Software for Reservations and Dispatch

Metro plans to upgrade Call-A-Ride reservations and dispatch software this year. We would like to learn what might make booking and managing Call-A-Ride trips easier for you.

NOTE: Metro Call-A-Ride will continue to have a call center, and you will still be able to call to schedule, cancel, or check on your ride.

1.How often do you use Metro Call-A-Ride services?

Daily

Several times a week

Weekly

Monthly

Rarely

Other (please specify)

2.New software may give you more ways to schedule or cancel a ride on Call-A-Ride. Please check all the ways you might use.

Phone call (like it is now)

Online form on the internet from my computer or laptop

Texting

An app on my smartphone

Other (please explain)

3.New software may give you more ways to check on your ride on Call-A-Ride. Please check all the ways you might use.

Phone call (like it is now)

Online form on the internet from my computer or laptop

Texting

An app on my smartphone

Other (please explain)

4.New software may have other features to help you manage your trips. Please check all the ones you might use.

Reminders about a trip you have scheduled

Updates with an ETA (estimated arrival time)

Let you know when the van is 5 minutes away or outside

Interactive Voice Recognition for the Phone Tree Menu Options (means you could say "3" instead of pressing the "3" key)

Other (please explain)

5.New software may let you pick HOW we send reminders and updates about scheduled trips. Which ones would you like most?

Phone Call

Text Message

Other (please explain)

6.Do you have any other suggestion in regards to new Call-A-Ride software?

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