1.How was your experience with booking your appointment?

Very easy

Easy

Somewhat easy

Neither easy nor difficult

Somewhat difficult

Difficult

Very difficult

2.Were our staff empathetic to your needs?

Very empathetic

Empathetic

Somewhat empathetic

Not empathetic

3.How long did you have to wait until your appointment?

Quicker than expected

As expected

Longer than expected

4.How long did you have to wait until our clinical staff has attended to you?

As expected

Had to wait longer than I expected

5.How happy are you with our clinical staff?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

6.Were we able to answer all your questions?

Yes

Somewhat yes

Some questions left unanswered

No

7.How likely are you to recommend us to your friends and family?

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely

8.How much do you rate us? (5 being the highest rating)

1

2

3

4

5

9.What are the things you feel we should improve upon?