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DTB-Tanzania Customer Satisfaction Survey
360 Degree Feedback Questionnaire
1.
Name (Optional):
2.
Contact Number (Optional):
3.
Name of Branch?
4.
Gender
Male
Female
5.
Age
Under 18
18-24
25-34
35-44
45-54
55-64
65+
6.
Services Used
Cash Payment
Cash Deposit
Fund Transfer (TT/TISS)
Debit/ Credit Card
Internet Banking
Front Office Enquiry
Account Opening
Fixed Deposit
ATM
Mobile Banking
7.
Money Transfer Services
Western Union
MoneyGram
Xpress Money
8.
Overall Service Quality
Excellent
Good
Average
Poor
Friendly/Helpful
Excellent
Good
Average
Poor
Efficiency
Excellent
Good
Average
Poor
Speed/Time Taken
Excellent
Good
Average
Poor
Branch Interior
Excellent
Good
Average
Poor
Overall Rating
Excellent
Good
Average
Poor
9.
Alternative Banking Channels
Automated Teller Machines (ATMs)
Mobile Banking Channels
Agency Banking (DTB Wakala)
Point of Sale Devices (POS)
10.
Any suggestions?
Current Progress,
0 of 10 answered
