DTB-Tanzania Customer Satisfaction Survey

360 Degree Feedback Questionnaire

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* 1. Name (Optional):

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* 2. Contact Number (Optional):

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* 3. Name of Branch?

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* 4. Gender

Male

Female

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* 5. Age

Under 18

18-24

25-34

35-44

45-54

55-64

65+

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* 6. Services Used

Cash Payment

Cash Deposit

Fund Transfer (TT/TISS)

Debit/ Credit Card

Internet Banking

Front Office Enquiry

Account Opening

Fixed Deposit

ATM

Mobile Banking

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* 7. Money Transfer Services

Western Union

MoneyGram

Xpress Money

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* 8. Overall Service Quality

	Excellent	Good	Average	Poor
Friendly/Helpful	Friendly/Helpful Excellent	Friendly/Helpful Good	Friendly/Helpful Average	Friendly/Helpful Poor	Friendly/Helpful
Efficiency	Efficiency Excellent	Efficiency Good	Efficiency Average	Efficiency Poor	Efficiency
Speed/Time Taken	Speed/Time Taken Excellent	Speed/Time Taken Good	Speed/Time Taken Average	Speed/Time Taken Poor	Speed/Time Taken
Branch Interior	Branch Interior Excellent	Branch Interior Good	Branch Interior Average	Branch Interior Poor	Branch Interior
Overall Rating	Overall Rating Excellent	Overall Rating Good	Overall Rating Average	Overall Rating Poor	Overall Rating

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* 9. Alternative Banking Channels

Automated Teller Machines (ATMs)

Mobile Banking Channels

Agency Banking (DTB Wakala)

Point of Sale Devices (POS)

DTB-Tanzania Customer Satisfaction Survey

360 Degree Feedback Questionnaire

Question Title

* 1. Name (Optional):

Question Title

* 2. Contact Number (Optional):

Question Title

* 3. Name of Branch?

Question Title

* 4. Gender

Question Title

* 5. Age

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* 6. Services Used

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* 7. Money Transfer Services

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* 8. Overall Service Quality

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* 9. Alternative Banking Channels

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* 10. Any suggestions?