Exit 2024 Customer Satisfaction Survey Question Title * 1. Please complete the following information: Question Title * 2. What sources did you use when researching water treatment? (Please check all that apply.) Social media post or discussion Online search engine (e.g., Google) Manufacturer’s website Product reviews website Picked up a brochure at a store Talked with a representative at a store/dealership Ads on Social media Direct mail piece Newspaper or magazine TV Ads on a Website Radio Question Title * 3. Why were you in the market for a home water system? (Please check all that apply) Problem water New home Health issues Water taste Eliminating bottled water Remodeling project Concerns about water quality's impact on family's health Water aesthetics (odor, look) Visible effects of water problems Local water concerns Plumbing/ Appliance Failure Replacing/ Upgrading a Kinetico system Replacing other brand Water's negative effect on skin/hair Other, please specify Question Title * 4. Which brands did you consider before choosing Kinetico? Question Title * 5. Which, if any, of the following did you do after deciding to purchase a water treatment solution? (Please check all that apply.) Searched internet for brand/type of treatment Questioned neighbors/friends/family who own a system Asked salesperson at a home improvement store for information Viewed available products at a home improvement store Consulted with contractor/plumber on brand/type of treatment Discussed options with a water treatment professional Question Title * 6. How did you hear about Kinetico? (Please check all that apply) Dealer contacted me Radio Television Newspaper/ Magazine Internet Search Home Depot Online ad Builder/ Contractor Friend/ Relative Direct mail offer Home show/ Fair/ Event Owned a Kinetico system Other, please specify Submit
