Introduction

Servitly and Ibbaka are collaborating to get a deeper understanding of how manufacturers are implementing digital product-service (DPS) systems. This information will be used to help manufacturers plan, design, implement and operate their own systems and to benchmark themselves. If you are interested in receiving a copy of the report based on this survey please provide your e-mail address.
A DPS is a system used by equipment manufacturers to provide connected services, including condition monitoring, detailed reporting, remote control, dynamic configuration, extended warranty, preventive and predictive maintenance, predictive provisioning of consumables and spare parts, performance advisory, performance guarantees, subscription revenue models, equipment-as-a-service and so on.
To enable such connected services the DPS processes and extracts value from raw data received from connected products, and distributes that value to stakeholders of the product-service system through profiled user interfaces.

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* 1. What is the current status of your DPS system?

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* 2. Why are you considering or implementing a DPS? (Please check your top 3 reasons.)

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* 3. What about DPS is most interesting and exciting? (Please choose your top 1 or 2.)

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* 4. How are you developing your DPS?

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* 5. What is your annual budget for investing in a DPS system?

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* 6. How do you sell your products? (Check all that apply.)

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* 7. How do you provide maintenance and warranty support? (Check all that apply)

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* 8. How do you provide parts and consumables? (Check all that apply)

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* 9. Would you consider using a DPS to manage configuration of your product remotely?

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* 10. What is the selling price per unit?

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* 11. What is the price of a service or maintenance contract?

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* 12. What industry are you part of?

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* 13. Where is your primary area of operations?

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* 14. What is your role?

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* 15. If you would like to be sent a copy of this report please provide a business e-mail address.