Treasurer's Office
Customer Service Survey

Question Title

* 1. How did you make contact with the Treasurer's Office?

Phone

In Person

Email

Employee Online

Question Title

* 2. Which Department addressed your need?

Other (please specify)

Question Title

* 3. How successful was the Treasurer's Office in addressing your need?

Need resolved fully within 7 days of initial contact.

Resolution by Treasurer's Department with minimum follow up.

Treasurer's department gave adequate support/info to facilitate resolution by another Department/Source.

Issue resolved after extensive follow required on my behalf.

Issue not resolved after 30 days.

If additional follow-up required, please provide brief description and email contact below.

Question Title

* 4. What is the reason you contacted the Treasurer's Office?

Other (please specify)

Question Title

* 5. Please rate your experience with the Treasurer's Office.

	1-Lowest	2	3	4	5 - Highest
Professionalism	Professionalism 1-Lowest	Professionalism 2	Professionalism 3	Professionalism 4	Professionalism 5 - Highest
Efficiency	Efficiency 1-Lowest	Efficiency 2	Efficiency 3	Efficiency 4	Efficiency 5 - Highest
Problem resolution	Problem resolution 1-Lowest	Problem resolution 2	Problem resolution 3	Problem resolution 4	Problem resolution 5 - Highest
Timeliness	Timeliness 1-Lowest	Timeliness 2	Timeliness 3	Timeliness 4	Timeliness 5 - Highest
Communication	Communication 1-Lowest	Communication 2	Communication 3	Communication 4	Communication 5 - Highest

Question Title

* 6. Overall, were you satisfied with the service received from the Treasurer's Office?

Extremely satisfied

Moderately satisfied

Neither satisfied nor dissatisfied

Moderately dissatisfied

Extremely dissatisfied

Please help us understand why you selected the answer above:

Question Title

* 7. Please share comments and/or email and contact information to help us improve our service.

100% of survey complete.