2024/25 Patient Experience Survey

Our goal is to provide timely and high quality services to improve the quality of life for our patients. Would you please take a couple of minutes to complete this questionnaire in order to help us to understand what we are doing well and what we can improve on? Please select only one response for each question.

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* 1. Have you booked an appointment at the clinic online through Pomelo?

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* 2. If you are on more than 4 medications,  did you bring your medications with you to your appointment?

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* 3. Please rate the following when thinking about booking your appointment:

  Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree Unsure/No strong opinion
Easy to get through to a receptionist by phone
The receptionist was friendly and helpful
The length of time between making your appointment and the actual visit was acceptable to you

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* 4. On a scale of excellent to poor, how do you feel about your experience in our office?

  Excellent Very Good Good Fair Poor Unsure/No strong opinion
The cleanliness of the office
The comfort of the reception/waiting area
Your overall experience with our reception staff
Your overall experience with our nursing staff

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* 5. Who is your family physician?

Survey continues on the next page...

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