Families Information Service- Evaluation Survey Section 1: Customer Service Question Title * 1. Where did you hear about the Families Information Service? Advertising Childminder Children's Centre Doncaster Council Day Nursery Health Visitor Internet Jobcentre Plus Leaflet Letter Midwife News Newspaper Nursery Portage School Social Worker Used Service Before Womens Aid Word of Mouth Other (please specify) Question Title * 2. How did you access the Families Information Service (Please select all that apply) Freephone Helpline Email Website www.doncasterchildrenandfamilies.info Face to face in the One-Stop-Shop Question Title * 3. For what reason did you contact the Families Information Service? (Please select all that apply) Looking for Childcare for my children 2 Year Old Early Education Funding 3 and 4 year Old Funding Local Offer (SEND) Family Support Information Schools in Doncaster Wanting to work with children Childcare Provider Contact Other (please specify) Question Title * 4. Was your enquiry dealt with courteously? Yes No Question Title * 5. Do you feel the advisor understood your enquiry? Yes No Question Title * 6. Was the information provided relevant? Yes No Question Title * 7. If the advisor had to call you back with further information, did they call you back? Yes No Question Title * 8. Did they return your call within the agreed timescales? Yes No Please Comment Question Title * 9. Were you made aware of the FIS website? Yes No Question Title * 10. Have you visited the website www.doncasterchildrenandfamilies.info ? Yes No Please Comment Next