2024-2025 Frances Langford Dockside Pavilion Customer Satisfaction Survey

Welcome!!!

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This document may be reproduced upon request in an alternative format by contacting the County ADA Coordinator (772) 320-3131, the County Administration Office (772) 288-5400, Florida Relay 711, or by completing our accessibility feedback form at www.martin.fl.us/accessibility-feedback

Question Title

* 1. What was the purpose of your visit?

Wedding/Reception

Birthday Party

Family Reunion

Baby Shower

Celebration of Life

Company/Work Event

Special Event

Other (please specify)

Question Title

* 2. How did you purchase or register for your experience?

Online

By Phone

In Person/At Facility

At Event

N/A

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* 3. Please rate the following

	Excellent	Great	Average	Poor	Very Poor	N/A
Room Temperature	Room Temperature Excellent	Room Temperature Great	Room Temperature Average	Room Temperature Poor	Room Temperature Very Poor	Room Temperature N/A
Convenience/Accessibility of Facility, Program or Experience	Convenience/Accessibility of Facility, Program or Experience Excellent	Convenience/Accessibility of Facility, Program or Experience Great	Convenience/Accessibility of Facility, Program or Experience Average	Convenience/Accessibility of Facility, Program or Experience Poor	Convenience/Accessibility of Facility, Program or Experience Very Poor	Convenience/Accessibility of Facility, Program or Experience N/A
Affordability of your Experience	Affordability of your Experience Excellent	Affordability of your Experience Great	Affordability of your Experience Average	Affordability of your Experience Poor	Affordability of your Experience Very Poor	Affordability of your Experience N/A
Cleanliness of Area/Facility	Cleanliness of Area/Facility Excellent	Cleanliness of Area/Facility Great	Cleanliness of Area/Facility Average	Cleanliness of Area/Facility Poor	Cleanliness of Area/Facility Very Poor	Cleanliness of Area/Facility N/A
Safety and Security of Area/Facility	Safety and Security of Area/Facility Excellent	Safety and Security of Area/Facility Great	Safety and Security of Area/Facility Average	Safety and Security of Area/Facility Poor	Safety and Security of Area/Facility Very Poor	Safety and Security of Area/Facility N/A
Overall Experience	Overall Experience Excellent	Overall Experience Great	Overall Experience Average	Overall Experience Poor	Overall Experience Very Poor	Overall Experience N/A

If you've rated an item average, poor or very poor, please specify the reason for your response.

Question Title

* 4. Please rate the following

	Excellent	Great	Average	Poor	Very Poor	N/A
Professionalism of Staff	Professionalism of Staff Excellent	Professionalism of Staff Great	Professionalism of Staff Average	Professionalism of Staff Poor	Professionalism of Staff Very Poor	Professionalism of Staff N/A
Communication with Staff	Communication with Staff Excellent	Communication with Staff Great	Communication with Staff Average	Communication with Staff Poor	Communication with Staff Very Poor	Communication with Staff N/A
Response Time of Staff	Response Time of Staff Excellent	Response Time of Staff Great	Response Time of Staff Average	Response Time of Staff Poor	Response Time of Staff Very Poor	Response Time of Staff N/A
Clarity of Forms and Procedures	Clarity of Forms and Procedures Excellent	Clarity of Forms and Procedures Great	Clarity of Forms and Procedures Average	Clarity of Forms and Procedures Poor	Clarity of Forms and Procedures Very Poor	Clarity of Forms and Procedures N/A

If you've rated an item average, poor or very poor, please specify the reason for your response.

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* 5. How likely are you to recommend this facility/experience?

Extremely Likely

Very Likely

Likely

Not Very Likely

Will Not Recommend

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* 6. Please provide any additional feedback or suggestions regarding your experience so that we may make your future visits more memorable.

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* 7. How did you hear about us?

Social Media (Facebook, Instagram, Twitter, etc.)

Email Newsletter

Newspaper

Bridal Show

Martin County Website

Friend/Family

Magazine

Wedding Website

Staff

Radio

Television

Special Event

Flyer/Brochure

The Knot

Wedding Wire

Other (please specify)