2014 South Suburban Ice Arena Survey Question Title * 1. Please rate your overall satisfaction with customer service at the South Suburban Ice Arena. Excellent Good Acceptable Poor Excellent Good Acceptable Poor Other (please specify) Question Title * 2. Why did you choose the Ice Arena? Please select all that apply. Program/Class Location Advertisement Price/Value Daily Workout Personal Referral Discount/Coupon Facility Reputation Other (please specify) Question Title * 3. Do you feel that the facility is a good value for the price? Excellent value for the price Reasonable value for the price Not a good value for the price Question Title * 4. Please rate your experience. Excellent Good Fair Poor N/A Facility cleanliness Facility cleanliness Excellent Facility cleanliness Good Facility cleanliness Fair Facility cleanliness Poor Facility cleanliness N/A Friendly staff Friendly staff Excellent Friendly staff Good Friendly staff Fair Friendly staff Poor Friendly staff N/A Staff Knowledge Staff Knowledge Excellent Staff Knowledge Good Staff Knowledge Fair Staff Knowledge Poor Staff Knowledge N/A Overall satisfaction Overall satisfaction Excellent Overall satisfaction Good Overall satisfaction Fair Overall satisfaction Poor Overall satisfaction N/A Question Title * 5. Would you recommend this facility to your friends and family? Not recommend Highly recommend Not recommend Highly recommend Question Title * 6. How did you hear about the programs at South Suburban? Please click all that apply. South Suburban Websites South Suburban Catalog Facility Staff Other Websites Flyers/Posters Friends Other (please specify) Question Title * 7. Do you have any suggestions for programs/classes that would enhance your experience at this facility? Next