Communications service providers’ (CSPs’) rapidly increasing use of AI makes “democratization” of data critical as teams building AI use cases across the business need access to many sources of structured and unstructured data. Many operators are realizing that unless they start the process of auditing, reviewing and in some cases overhauling their data architectures they will never truly exploit the potential of AI.
In this report we explore the current state of CSPs’ data organizations, their approaches to data storage, optimization and orchestration, and the data governance programs they have in place. We also seek to identify best practices and the efforts underway to transition to a modern data architecture. Please note that survey results will only be presented in aggregate, and individual responses will be kept strictly confidential and anonymous. If you are interested in participating in a follow-up interview with the author, you will have an opportunity to indicate this in the survey. Dawn Bushaus