Customer Feedback Form

QAI Customer Survey

The information on this page helps us gather information about where your service was conducted and the type of product. As well, we ask a few questions about the level of service you received from the Sales Person and the Quotation you received from QAI Laboratories. Please mark the answer which most closely corresponds with your experience with QAI Laboratories.

Question Title

* 1. Please enter your Company and E-mail Address:

Name

Company

Email Address

Phone Number

Question Title

* 2. Please select the location where your QAI project was handled

Vancouver, BC

Los Angeles, CA

Tulsa, OK

FTL- Miami, FL

Toronto, ON

Korea

China

Question Title

* 3. Please pick a category for your product from the following list. If the product falls outside this category list, please provide a description in 'other'.

Building Products

Windows and Doors

Vehicle

Factory Built Structures

Plumbing Products

Gas Products

Mattress/Furniture Testing

Electrical Products

EMC & Wireless

Other (please specify)

Question Title

* 4. How long have you been a customer of QAI?

This is my first experience

Less than six months

Six months to a year

1 - 2 years

3 - 5 years

5 years or more

Question Title

* 5. Where did you first discover QAI's services?

Tradeshow

Website

Referral

Social Media

Other (please specify)

Question Title

* 6. What Qualities do you seek for Testing, Inspection, and/or Certification Companies

	1 - Not Very Important	2	3	4	5 - Very Important
Service is Accredited (i.e. ISO 17025, ISO 17020, ISO 17065)	Service is Accredited (i.e. ISO 17025, ISO 17020, ISO 17065) 1 - Not Very Important	Service is Accredited (i.e. ISO 17025, ISO 17020, ISO 17065) 2	Service is Accredited (i.e. ISO 17025, ISO 17020, ISO 17065) 3	Service is Accredited (i.e. ISO 17025, ISO 17020, ISO 17065) 4	Service is Accredited (i.e. ISO 17025, ISO 17020, ISO 17065) 5 - Very Important
Service is Recognized in the US	Service is Recognized in the US 1 - Not Very Important	Service is Recognized in the US 2	Service is Recognized in the US 3	Service is Recognized in the US 4	Service is Recognized in the US 5 - Very Important
Service is Recognized in Canada	Service is Recognized in Canada 1 - Not Very Important	Service is Recognized in Canada 2	Service is Recognized in Canada 3	Service is Recognized in Canada 4	Service is Recognized in Canada 5 - Very Important
Turn Around Time	Turn Around Time 1 - Not Very Important	Turn Around Time 2	Turn Around Time 3	Turn Around Time 4	Turn Around Time 5 - Very Important
Previous Experience with Company	Previous Experience with Company 1 - Not Very Important	Previous Experience with Company 2	Previous Experience with Company 3	Previous Experience with Company 4	Previous Experience with Company 5 - Very Important
Price	Price 1 - Not Very Important	Price 2	Price 3	Price 4	Price 5 - Very Important
Timely and Frequent updates on Project Status	Timely and Frequent updates on Project Status 1 - Not Very Important	Timely and Frequent updates on Project Status 2	Timely and Frequent updates on Project Status 3	Timely and Frequent updates on Project Status 4	Timely and Frequent updates on Project Status 5 - Very Important

Question Title

* 7. How likely is it that you would recommend QAI Laboratories to a friend or colleague?

Not at all likely

Extremely likely

6% of survey complete.