Survey: 2021/22 State of Digital Operations in Government

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* 1. Which of the following best represents your level of government?

State

County

Municipal

Other (please specify)

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* 2. State and local government has been described as “an industry of industries.” What is the primary function/industry of your agency?

Other (please specify)

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* 3. What is your agency’s budget cycle?

January to December

July to June

October to September

April to March

Other (please specify)

Please answer the below questions in relation to your specific department.

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* 4. What department within your agency are you employed by?

Finance and accounting

Human resources

Administrative

IT services

Other (please specify)

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* 5. How many people are employed by your department?

0-10

11-50

51-100

101-200

201-500

more than 500

Digital Operations and its Impact

Please answer the below questions in reference to your Agency.

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* 6. What percentage of your agency's workforce is currently working remotely?

0-20%

21-40%

41-60%

61-80%

81-100%

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* 7. What were the primary factors that prevented more of your agency workforce from working remotely during the COVID-19 pandemic? (choose the top 2)

Lack of remote-capable or cloud-based agency IT infrastructure

Lack of employee mobile or remote distributed IT components

Manual business process that required physical access to paper documents located in the office

Business process that required employee presence on location or field work

Other (please specify)

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* 8. Based on your answers above, is your agency currently able to provide information and services to the public with a virtual workforce during a disaster or disruptive event?

Yes

Yes, with some services still disrupted

If no, please explain.

Please answer the below questions in relation to your specific department.

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* 9. In your estimation, what percentage of your department’s processes are designed to operate digitally?

0-10%

11-25%

26-50%

51-75%

Over 75%

I don’t know

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* 10. In your estimation, what percentage of your department’s forms operate digitally?

0-10%

11-25%

26-50%

51-75%

Over 75%

I don’t know

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* 11. In your estimation, what percentage of your department’s documents are accessible digitally?

0-10%

11-25%

26-50%

51-75%

Over 75%

I don’t know

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* 12. In your estimation, what percentage of your department’s current processes are manual?

0-10%

11-25%

26-50%

51-75%

Over 75%

I don’t know

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* 13. What percentage of your department's processes are partially automated?

0-10%

11-25%

26-50%

51-75%

Over 75%

I don’t know

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* 14. What percentage of your department's processes are completely automated?

0-10%

11-25%

26-50%

51-75%

Over 75%

I don’t know

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* 15. Please select the best descriptor for your department’s ability to operate digitally:

Fully mature

Maturing

Beginning

Non-existent

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* 16. How important is it for people to have "anytime/anywhere" access to your department’s processes, forms, and/or documents?

Extremely important

Very important

Important

Not very important

Not important at all

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* 17. What has been the largest impact of digital transformation for your department? (Up to three choices)

Improved productivity

Enhanced service delivery/citizen satisfaction

Employee morale

Cost savings

Increased security

Environmental impact

None of the above - my agency has not digitized

Other (please specify)

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* 18. What has been the most important and/or meaningful impact of your department’s digitization to your experience as an employee?

Improved productivity

Less time spent on monotonous and repetitive tasks

Improved organization of records

More transparent information

Better decision-making

The ability to work and provide government services remotely

None of the above - my agency has not digitized

Other (please specify)

Please answer the below questions in reference to your Agency.

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* 19. Do you see a time in the near future where your agency operates completely digitally?

Yes

Comment

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* 20. If yes, what time frame do you think this can be completed in?

We are already 100% digital

12-18 months

19-35 months

3-5 years

more than 5 years

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* 21. If no, what is holding your agency back?

Workforce adoption

Technology restrictions

Budget/

Resource constraints

Agency does not value digital

Other (please specify)

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* 22. How might transitioning more of your business operations to digital (forms, content and processes) impact citizen experiences with your agency? (Select all that apply)

Services available remotely/during public disaster or crisis

Faster service delivery

Greater/Easier access to information for citizens

Other (please specify)

Please answer the below questions in relation to your specific department.

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* 23. What are the top reasons why your department is likely to transition its manual business processes to automated processes in the next 12 to 18 months? (Up to three choices)

Improved productivity

Enhanced service delivery/citizen satisfaction

Employee morale

Cost savings

Increased security

Environmental impact

Other (please specify)

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* 24. What obstacles are blocking your department from reaching a greater digital maturity level?

Workforce adoption

Technology restrictions

Budget/

Resource constraints

Agency does not value digital

Other (please specify)

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* 25. What is your role in your department/agency?

Finance and accounting

Human resources

Administrative

IT services

Purchasing

Executive Leadership

Agency Operations

Citizen Services

Finance and Accounting

Human Resources

Administrative

Information Technology

Other (please specify)

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* 26. What is your experience level?

Associate

Manager

Director

C-level

Other (please specify)

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* 27. How would you describe how you interact with your agency’s digital vendors? (Check all that apply)

End-user

Influencer

Champion

Decision Maker

Budget Holder

Legal & Compliance

Not involved

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* 28. What percentage of the time are you currently working remotely for your agency?

100

Clear

i We adjusted the number you entered based on the slider’s scale.

Survey: 2021/22 State of Digital Operations in Government

Question Title

* 1. Which of the following best represents your level of government?

Question Title

* 2. State and local government has been described as “an industry of industries.” What is the primary function/industry of your agency?

Question Title

* 3. What is your agency’s budget cycle?

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* 4. What department within your agency are you employed by?

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* 5. How many people are employed by your department?

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* 6. What percentage of your agency's workforce is currently working remotely?

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* 7. What were the primary factors that prevented more of your agency workforce from working remotely during the COVID-19 pandemic? (choose the top 2)

Question Title

* 8. Based on your answers above, is your agency currently able to provide information and services to the public with a virtual workforce during a disaster or disruptive event?

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* 9. In your estimation, what percentage of your department’s processes are designed to operate digitally?

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* 10. In your estimation, what percentage of your department’s forms operate digitally?

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* 11. In your estimation, what percentage of your department’s documents are accessible digitally?

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* 12. In your estimation, what percentage of your department’s current processes are manual?

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* 13. What percentage of your department's processes are partially automated?

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* 14. What percentage of your department's processes are completely automated?

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* 15. Please select the best descriptor for your department’s ability to operate digitally:

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* 16. How important is it for people to have "anytime/anywhere" access to your department’s processes, forms, and/or documents?

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* 17. What has been the largest impact of digital transformation for your department? (Up to three choices)

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* 18. What has been the most important and/or meaningful impact of your department’s digitization to your experience as an employee?

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* 19. Do you see a time in the near future where your agency operates completely digitally?

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* 20. If yes, what time frame do you think this can be completed in?

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* 21. If no, what is holding your agency back?

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* 22. How might transitioning more of your business operations to digital (forms, content and processes) impact citizen experiences with your agency? (Select all that apply)

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* 23. What are the top reasons why your department is likely to transition its manual business processes to automated processes in the next 12 to 18 months? (Up to three choices)

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* 24. What obstacles are blocking your department from reaching a greater digital maturity level?

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* 25. What is your role in your department/agency?

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* 26. What is your experience level?

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* 27. How would you describe how you interact with your agency’s digital vendors? (Check all that apply)

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* 28. What percentage of the time are you currently working remotely for your agency?

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* 29. Please provide your email to be sent the completed industry report:

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* 30. First Name