Introduction

When responding, please consider tasks performed directly by company personnel as well as those performed on the company’s behalf by service providers (e.g. customs brokers, transport operators, port operators) which are necessary for completion of the import process for a particular consignment moving from a conveyance arriving at an Australian port/airport cleared to the company premises, and, for an export, for the consignment moving from company premises cleared at the point of departure onto an international conveyance from an Australian port/airport.

Green coloured questions are for importers and exporters (questions 1 and 3). 

Blue coloured questions are for service providers (questions 2 and 4) – e.g. customs brokers, freight forwarders, transport operators, port operators etc, which are performing services on behalf of importers/exporters. 

Black coloured questions are for all respondents (questions 5 to 10)

Please note that the survey will be open from the 1st to the 15th of September 2017. 

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* 1. To ensure that our research represents as many areas within the industry as possible we would be grateful if you could provide some basic details about yourself, your company and your industry affiliation. This information is solely to ensure the validity of our research and will not be used in any data collection, promotional or sales campaign.

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* 2. What proportion (expressed as a percentage) of your import/export transactions involve obtaining approvals, certifications, and/or release from DIBP/ABF and at least one other Commonwealth or state agency (e.g.: Agriculture/Biosecurity)?

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* 3. What proportion (expressed as a percentage) of your import/export transactions you perform on behalf of importer/exporter clients, involve obtaining approvals, certifications, and/or release from DIBP/ABF and at least one other Commonwealth or state agency (e.g.: Agriculture/Biosecurity)? 

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* 4. What proportion of your export transactions requires certification of origin by a Chamber of Commerce office?

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* 5. What proportion of transactions which you perform on behalf of exporter clients requires certification of origin by a Chamber of Commerce office?

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* 6. Do transactions involving more than one agency result in extra costs in terms of duplicated filing/application/declaration requirements, duplication of data requested in such documents, duplicated examination requirements or other administrative inefficiencies?  

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* 7. Do transactions involving more than one agency result in time delays due to duplicated filing/application/declaration requirements, duplication of data requested in such documents, duplicated examination requirements or other administrative inefficiencies? 

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* 8. Do you have the impression that that the import/export regulatory processes noted in your responses to questions 1 through 4 above could be improved through better use of information technology, e.g. use of automatic processing, electronic documents, internet filing, etc?

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* 9. Do you have the impression that that the import/export regulatory processes noted in your responses to 1 to 4 could be improved through better use of technology, e.g. through automatic processing, electronic documents, internet filing, etc.? 

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* 10. Are you aware of existing examples where the use of information technology and inter-agency collaboration between Australian agencies on border requirements has recently led to reductions in the cost/time of processing your or your clients’ import/export transactions? 

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* 11. Had you heard of the “single window for trade” concept prior to being requested to participate in this workshop?