Dealer Satisfaction Index The Dealer Helpdesk would like you to participate in a survey to rate your overall satisfaction with the services provided. Please select 'N/A' (not applicable) should you have no dealings with any of the Dealer Helpdesk Departments in question. Question Title * 1. Please select your main role in the Dealership: Audi Sales Manager Dealer Principal Finance Manager Mastercar Sales Manager Parts Manager Parts Sales Executive Pre-Owned Sales Manager Sales Executive Service Advisor Service Costing Clerk Service Manager Stock Controller Used Car Sales Manager VW Commercial Sales Manager VW New Car Sales Manager Warranty Clerk Workshop Manager Other (please specify) Question Title * 2. Dealer Code: Question Title * 3. Brand: Audi Volkswagen Volkswagen Commercial Vehicles Question Title * 4. Is the information always accurate and helpful when dealing with: YES NO N/A Dealer Training Support Dealer Training Support YES Dealer Training Support NO Dealer Training Support N/A Warranty & Maintenance Plans Helpdesk Warranty & Maintenance Plans Helpdesk YES Warranty & Maintenance Plans Helpdesk NO Warranty & Maintenance Plans Helpdesk N/A Part Support Helpdesk Part Support Helpdesk YES Part Support Helpdesk NO Part Support Helpdesk N/A Dealer IT Helpdesk Dealer IT Helpdesk YES Dealer IT Helpdesk NO Dealer IT Helpdesk N/A Vehicle Distribution Helpdesk Vehicle Distribution Helpdesk YES Vehicle Distribution Helpdesk NO Vehicle Distribution Helpdesk N/A General Dealer Services Helpdesk General Dealer Services Helpdesk YES General Dealer Services Helpdesk NO General Dealer Services Helpdesk N/A Question Title * 5. Were your expectations met in terms of case resolution time: YES NO N/A Dealer Training Support Dealer Training Support YES Dealer Training Support NO Dealer Training Support N/A Warranty & Maintenance Plans Helpdesk Warranty & Maintenance Plans Helpdesk YES Warranty & Maintenance Plans Helpdesk NO Warranty & Maintenance Plans Helpdesk N/A Part Support Helpdesk Part Support Helpdesk YES Part Support Helpdesk NO Part Support Helpdesk N/A Dealer IT Helpdesk Dealer IT Helpdesk YES Dealer IT Helpdesk NO Dealer IT Helpdesk N/A Vehicle Distribution Helpdesk Vehicle Distribution Helpdesk YES Vehicle Distribution Helpdesk NO Vehicle Distribution Helpdesk N/A General Dealer Services Helpdesk General Dealer Services Helpdesk YES General Dealer Services Helpdesk NO General Dealer Services Helpdesk N/A Question Title * 6. Please rate how easy it is to interact with: Extremely Easy Very Easy Average Very Difficult Extremely Difficult N/A Dealer Training Support Dealer Training Support Extremely Easy Dealer Training Support Very Easy Dealer Training Support Average Dealer Training Support Very Difficult Dealer Training Support Extremely Difficult Dealer Training Support N/A Warranty & Maintenance Plan Plans Helpdesk Warranty & Maintenance Plan Plans Helpdesk Extremely Easy Warranty & Maintenance Plan Plans Helpdesk Very Easy Warranty & Maintenance Plan Plans Helpdesk Average Warranty & Maintenance Plan Plans Helpdesk Very Difficult Warranty & Maintenance Plan Plans Helpdesk Extremely Difficult Warranty & Maintenance Plan Plans Helpdesk N/A Part Support Helpdesk Part Support Helpdesk Extremely Easy Part Support Helpdesk Very Easy Part Support Helpdesk Average Part Support Helpdesk Very Difficult Part Support Helpdesk Extremely Difficult Part Support Helpdesk N/A Dealer IT Helpdesk Dealer IT Helpdesk Extremely Easy Dealer IT Helpdesk Very Easy Dealer IT Helpdesk Average Dealer IT Helpdesk Very Difficult Dealer IT Helpdesk Extremely Difficult Dealer IT Helpdesk N/A Vehicle Distribution Helpdesk Vehicle Distribution Helpdesk Extremely Easy Vehicle Distribution Helpdesk Very Easy Vehicle Distribution Helpdesk Average Vehicle Distribution Helpdesk Very Difficult Vehicle Distribution Helpdesk Extremely Difficult Vehicle Distribution Helpdesk N/A General Dealer Services Helpdesk General Dealer Services Helpdesk Extremely Easy General Dealer Services Helpdesk Very Easy General Dealer Services Helpdesk Average General Dealer Services Helpdesk Very Difficult General Dealer Services Helpdesk Extremely Difficult General Dealer Services Helpdesk N/A Question Title * 7. Please rate the knowledge of the Dealer Helpdesk staff: Excellent Good Average Poor Unacceptable N/A Dealer Training Support Dealer Training Support Excellent Dealer Training Support Good Dealer Training Support Average Dealer Training Support Poor Dealer Training Support Unacceptable Dealer Training Support N/A Warranty & Maintenance Plans Helpdesk Warranty & Maintenance Plans Helpdesk Excellent Warranty & Maintenance Plans Helpdesk Good Warranty & Maintenance Plans Helpdesk Average Warranty & Maintenance Plans Helpdesk Poor Warranty & Maintenance Plans Helpdesk Unacceptable Warranty & Maintenance Plans Helpdesk N/A Part Support Helpdesk Part Support Helpdesk Excellent Part Support Helpdesk Good Part Support Helpdesk Average Part Support Helpdesk Poor Part Support Helpdesk Unacceptable Part Support Helpdesk N/A Dealer IT Helpdesk Dealer IT Helpdesk Excellent Dealer IT Helpdesk Good Dealer IT Helpdesk Average Dealer IT Helpdesk Poor Dealer IT Helpdesk Unacceptable Dealer IT Helpdesk N/A Vehicle Distribution Helpdesk Vehicle Distribution Helpdesk Excellent Vehicle Distribution Helpdesk Good Vehicle Distribution Helpdesk Average Vehicle Distribution Helpdesk Poor Vehicle Distribution Helpdesk Unacceptable Vehicle Distribution Helpdesk N/A General Dealer Services Helpdesk General Dealer Services Helpdesk Excellent General Dealer Services Helpdesk Good General Dealer Services Helpdesk Average General Dealer Services Helpdesk Poor General Dealer Services Helpdesk Unacceptable General Dealer Services Helpdesk N/A Question Title * 8. How would you rate your overall experience when dealing with: Excellent Good Average Poor Unacceptable N/A Dealer Training Support Dealer Training Support Excellent Dealer Training Support Good Dealer Training Support Average Dealer Training Support Poor Dealer Training Support Unacceptable Dealer Training Support N/A Warranty & Maintenance Plans Helpdesk Warranty & Maintenance Plans Helpdesk Excellent Warranty & Maintenance Plans Helpdesk Good Warranty & Maintenance Plans Helpdesk Average Warranty & Maintenance Plans Helpdesk Poor Warranty & Maintenance Plans Helpdesk Unacceptable Warranty & Maintenance Plans Helpdesk N/A Part Support Helpdesk Part Support Helpdesk Excellent Part Support Helpdesk Good Part Support Helpdesk Average Part Support Helpdesk Poor Part Support Helpdesk Unacceptable Part Support Helpdesk N/A Dealer IT Helpdesk Dealer IT Helpdesk Excellent Dealer IT Helpdesk Good Dealer IT Helpdesk Average Dealer IT Helpdesk Poor Dealer IT Helpdesk Unacceptable Dealer IT Helpdesk N/A Vehicle Distribution Helpdesk Vehicle Distribution Helpdesk Excellent Vehicle Distribution Helpdesk Good Vehicle Distribution Helpdesk Average Vehicle Distribution Helpdesk Poor Vehicle Distribution Helpdesk Unacceptable Vehicle Distribution Helpdesk N/A General Dealer Services Helpdesk General Dealer Services Helpdesk Excellent General Dealer Services Helpdesk Good General Dealer Services Helpdesk Average General Dealer Services Helpdesk Poor General Dealer Services Helpdesk Unacceptable General Dealer Services Helpdesk N/A Question Title * 9. Please leave your comments and/or suggestions below for the relevant Dealer Helpdesk Department(s): Dealer Training Support Warranty & Maintenance Plans Helpdesk Part Support Helpdesk Dealer IT Helpdesk Vehicle Distribution Helpdesk General Dealer Services Helpdesk Done
