2020 Medical Practice Staff Salary and Trends Survey

Welcome to the 2020 DecisionHealth/HCPro Survey

Welcome. Please take a moment to fill out our completely confidential salary survey.

Everyone who completes the survey and leaves their email will be entered in a drawing to win a $25 Visa gift card or one of three on-demand webinars. We encourage you to share the link to this survey with your colleagues.

Please read these instructions before you continue:

The first part of the 2020 Medical Practice Staff Salary Survey will focus on repercussions of the ongoing COVID-19 public health emergency (PHE).
For questions that ask for a numerical answer (e.g., salary, number of physicians in your organization) please enter a whole number without decimals or commas. If necessary, round up. Ex: 5, 100, 4000.
If you select "Other" as an answer for a question, please provide additional details in the text box.
You may go back and change your answers at any point before you submit the survey.
Click the Submit button to start the survey.

Question Title

* 1. Due to the COVID-19 PHE, select the trends you have witnessed directly at your practice or setting (check all that apply):

Decreased patient volume

Increased patient volume

Loss of revenue

Increase in revenue

Claims and billing disruptions

Reduced hours

Significant shift to telehealth

No change

Other (please specify)

Question Title

* 2. Due to the PHE, how has staffing been affected at your setting?

We’ve had staff layoffs

We’ve had staff furloughs

We’ve had staff pay cuts

No change

Other (please specify)

Question Title

* 3. Due to the PHE, how has your job specifically been affected? (Check all that apply.)

I’ve had reduced hours

I’ve had reduced pay

I’ve taken on new responsibilities

I’ve worked from home all the time

I’ve worked from home most of the time

No change

Other (please specify)

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* 4. If your salary or pay has been affected by COVID-19, list the percentage of your reduction. Please enter the percentage as a whole number, such as 3 or 12.

Question Title

* 5. Please select the answer that most closely describes your position and duties.

Biller

Coder

Coding auditor

Coding consultant

Coding supervisor/manager

Compliance

Contract coder

Health care professional (M.D., N.P., R.N., etc)

HIM director

Inpatient coding specialist

Office manager

Outpatient coding specialist

Practice administrator

President/CEO/owner

Revenue integrity specialist

Other (please specify)

Question Title

* 6. Please indicate your coding certifications or credentials. (Please check all that apply. Do not include education degrees.)

ACS

AHIMA-approved ICD-10 trainer

CCA

CCDS

CCP-P

CCS

CCS-P

CDIP

CHRI

CMC

CPC

CPC-H

CPC-I

CPCO

CPMA

CPPM

HCS-D

RHIA

RHIT

SCP

None - I have no credentials or certifications

Other (please specify)

Question Title

* 7. Please indicate your highest level of education. Please do not include credentials or certifications such as CPC or RHIT.

Some college, but no degree

2-year college degree

4-year college degree

Post-graduate degree (includes J.D., M.D., etc.)

High school diploma/GED

Other (please specify but do not include certifications)

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* 8. How old are you?

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* 9. Please enter your total salary for the years listed below as a whole number without commas or decimal points. If necessary, round up or down to the nearest dollar. For example, if you earned $30,000.22, enter 30000. If you earned $25,000.72, enter 25001.

2018

2019

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* 10. If you received a raise, please enter the percentage as a whole number, such as 3 or 12. If it was less than 1 percent, enter 0.

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* 11. If you did not receive a raise in the past 12 months, what was the reason for not receiving a raise? Please skip to the next question if you have received a raise in the past 12 months.

I joined the company less than 12 months ago

I assumed my current position less than 12 months ago

Raises are connected to performance reviews and I have not had a performance review

Raises are set by a union

Organizational pay freeze

COVID-19-specific pay freeze

My employer does not give raises

Other (please specify)

Question Title

* 12. Please rank the importance of the following criteria in your salary/performance reviews. 1 = It is not considered at all during your review (for example, it is not one of your duties). 3 = It is a key factor in your performance review.

	1	2	3
Adapting to changes in the practice	Adapting to changes in the practice 1	Adapting to changes in the practice 2	Adapting to changes in the practice 3
Auditing/internal review	Auditing/internal review 1	Auditing/internal review 2	Auditing/internal review 3
Billing accuracy/efficiency	Billing accuracy/efficiency 1	Billing accuracy/efficiency 2	Billing accuracy/efficiency 3
Coding accuracy/efficiency	Coding accuracy/efficiency 1	Coding accuracy/efficiency 2	Coding accuracy/efficiency 3
Controlling overhead	Controlling overhead 1	Controlling overhead 2	Controlling overhead 3
Denials management	Denials management 1	Denials management 2	Denials management 3
Educating administrative staff	Educating administrative staff 1	Educating administrative staff 2	Educating administrative staff 3
Educating clinical staff/physicians	Educating clinical staff/physicians 1	Educating clinical staff/physicians 2	Educating clinical staff/physicians 3
HIPAA (privacy/security)	HIPAA (privacy/security) 1	HIPAA (privacy/security) 2	HIPAA (privacy/security) 3
Identifying revenue opportunities	Identifying revenue opportunities 1	Identifying revenue opportunities 2	Identifying revenue opportunities 3
Improving A/R	Improving A/R 1	Improving A/R 2	Improving A/R 3
Improving collections rate	Improving collections rate 1	Improving collections rate 2	Improving collections rate 3
Preventing compliance errors	Preventing compliance errors 1	Preventing compliance errors 2	Preventing compliance errors 3

Question Title

* 13. Please indicate effective strategies you've used to earn a raise. (Check all that apply.)

Assumed compliance manager duties

Completed job-related training other than certification

Demonstrated coding accuracy

Educated administrative staff

Educated clinicians

Exceeded set goals

Gained certification

Identified new revenue opportunities

Improved A/R

Took on duties outside job description

Other (please specify)

Question Title

* 14. Please rate the accuracy of the following statements.

	Completely agree	Somewhat agree	Somewhat disagree	Completely disagree
My employer provides the resources (reference books, internet access, etc.) I need to perform my job.	My employer provides the resources (reference books, internet access, etc.) I need to perform my job. Completely agree	My employer provides the resources (reference books, internet access, etc.) I need to perform my job. Somewhat agree	My employer provides the resources (reference books, internet access, etc.) I need to perform my job. Somewhat disagree	My employer provides the resources (reference books, internet access, etc.) I need to perform my job. Completely disagree
My benefit package is fair.	My benefit package is fair. Completely agree	My benefit package is fair. Somewhat agree	My benefit package is fair. Somewhat disagree	My benefit package is fair. Completely disagree
My supervisor understands my job.	My supervisor understands my job. Completely agree	My supervisor understands my job. Somewhat agree	My supervisor understands my job. Somewhat disagree	My supervisor understands my job. Completely disagree
My salary is fair.	My salary is fair. Completely agree	My salary is fair. Somewhat agree	My salary is fair. Somewhat disagree	My salary is fair. Completely disagree
My employer pays for the additional training I need to perform my job.	My employer pays for the additional training I need to perform my job. Completely agree	My employer pays for the additional training I need to perform my job. Somewhat agree	My employer pays for the additional training I need to perform my job. Somewhat disagree	My employer pays for the additional training I need to perform my job. Completely disagree
I have enough time to perform my job.	I have enough time to perform my job. Completely agree	I have enough time to perform my job. Somewhat agree	I have enough time to perform my job. Somewhat disagree	I have enough time to perform my job. Completely disagree
The job I do today matches the expectations I had when I was hired.	The job I do today matches the expectations I had when I was hired. Completely agree	The job I do today matches the expectations I had when I was hired. Somewhat agree	The job I do today matches the expectations I had when I was hired. Somewhat disagree	The job I do today matches the expectations I had when I was hired. Completely disagree
I have enough time to keep up with new and revised codes, policies, etc.	I have enough time to keep up with new and revised codes, policies, etc. Completely agree	I have enough time to keep up with new and revised codes, policies, etc. Somewhat agree	I have enough time to keep up with new and revised codes, policies, etc. Somewhat disagree	I have enough time to keep up with new and revised codes, policies, etc. Completely disagree
My salary, benefits, bonuses and other perks have kept up with the cost of living.	My salary, benefits, bonuses and other perks have kept up with the cost of living. Completely agree	My salary, benefits, bonuses and other perks have kept up with the cost of living. Somewhat agree	My salary, benefits, bonuses and other perks have kept up with the cost of living. Somewhat disagree	My salary, benefits, bonuses and other perks have kept up with the cost of living. Completely disagree

Question Title

* 15. Which best describes the organization you work for?

Academic faculty practice

Acute care hospital

Ambulatory surgery center

Billing company

Critical access hospital

Health system

Hospital

Hospital-owned medical practice

Multi-specialty medical practice

Outpatient hospital clinic

Single-specialty medical practice

Other (please specify)

Question Title

* 16. Please check the specialties that are part of your daily duties. (Check all that apply.)

Anesthesiology

Cardiology

Critical Care/Intensivist

Dermatology

Endocrinology

Gastroenterology

General Surgery

Hematology/Oncology

Neurology

Ob/Gyn

Ophthalmology

Orthopedic Surgery

Otolaryngology

Pain Management

Pathology

Pediatric

Plastic Surgery

Podiatry

Primary Care (includes family practice, general practice and internal medicine)

Radiology

Urology

Other (please specify)

Question Title

* 17. Please describe the location of the office or facility you work for. (Check all that apply.)

Rural

Suburban

Urban

Question Title

* 18. Please indicate the region where are you located.

New England (CT, MA, ME, NH, RI, VT)

Mid-Atlantic (DC, DE, MD, NJ, NY, PA, VA, WV)

Southeast (AL, AR, FL, GA, KY, LA, MS, NC, SC, TN)

Midwest (IA, IL, IN, MI, MN, MO, OH, WI)

Great Plains (KS, ND, NE, OK, SD)

Southwest (AZ, NM, NV, TX)

Rocky Mountains (CO, ID, MT, UT, WY)

Pacific (AK, CA, HI, OR, WA)

U.S. Territories (AS, GU, PR, VI)

Question Title

* 19. On average, how often do you perform the following functions in your practice?

	Daily	Weekly	Monthly	Quarterly	Annually	Never
Audits/internal review	Audits/internal review Daily	Audits/internal review Weekly	Audits/internal review Monthly	Audits/internal review Quarterly	Audits/internal review Annually	Audits/internal review Never
Billing	Billing Daily	Billing Weekly	Billing Monthly	Billing Quarterly	Billing Annually	Billing Never
Charge entry	Charge entry Daily	Charge entry Weekly	Charge entry Monthly	Charge entry Quarterly	Charge entry Annually	Charge entry Never
Compliance-related activities (including HIPAA)	Compliance-related activities (including HIPAA) Daily	Compliance-related activities (including HIPAA) Weekly	Compliance-related activities (including HIPAA) Monthly	Compliance-related activities (including HIPAA) Quarterly	Compliance-related activities (including HIPAA) Annually	Compliance-related activities (including HIPAA) Never
Diagnosis coding	Diagnosis coding Daily	Diagnosis coding Weekly	Diagnosis coding Monthly	Diagnosis coding Quarterly	Diagnosis coding Annually	Diagnosis coding Never
E/M and procedure coding	E/M and procedure coding Daily	E/M and procedure coding Weekly	E/M and procedure coding Monthly	E/M and procedure coding Quarterly	E/M and procedure coding Annually	E/M and procedure coding Never
File claims	File claims Daily	File claims Weekly	File claims Monthly	File claims Quarterly	File claims Annually	File claims Never
Inpatient coding	Inpatient coding Daily	Inpatient coding Weekly	Inpatient coding Monthly	Inpatient coding Quarterly	Inpatient coding Annually	Inpatient coding Never
Investigate denials	Investigate denials Daily	Investigate denials Weekly	Investigate denials Monthly	Investigate denials Quarterly	Investigate denials Annually	Investigate denials Never
Outpatient coding	Outpatient coding Daily	Outpatient coding Weekly	Outpatient coding Monthly	Outpatient coding Quarterly	Outpatient coding Annually	Outpatient coding Never
Oversee quality (MIPS) reporting 19	Oversee quality (MIPS) reporting 19 Daily	Oversee quality (MIPS) reporting 19 Weekly	Oversee quality (MIPS) reporting 19 Monthly	Oversee quality (MIPS) reporting 19 Quarterly	Oversee quality (MIPS) reporting 19 Annually	Oversee quality (MIPS) reporting 19 Never
Provide training to administrative staff	Provide training to administrative staff Daily	Provide training to administrative staff Weekly	Provide training to administrative staff Monthly	Provide training to administrative staff Quarterly	Provide training to administrative staff Annually	Provide training to administrative staff Never
Provide training to clinical staff	Provide training to clinical staff Daily	Provide training to clinical staff Weekly	Provide training to clinical staff Monthly	Provide training to clinical staff Quarterly	Provide training to clinical staff Annually	Provide training to clinical staff Never
Query clinicians about charts/documentation	Query clinicians about charts/documentation Daily	Query clinicians about charts/documentation Weekly	Query clinicians about charts/documentation Monthly	Query clinicians about charts/documentation Quarterly	Query clinicians about charts/documentation Annually	Query clinicians about charts/documentation Never
Receive training (in-house, at conferences and so on)	Receive training (in-house, at conferences and so on) Daily	Receive training (in-house, at conferences and so on) Weekly	Receive training (in-house, at conferences and so on) Monthly	Receive training (in-house, at conferences and so on) Quarterly	Receive training (in-house, at conferences and so on) Annually	Receive training (in-house, at conferences and so on) Never
Review new guidance from CPT, Medicare, payers, etc.	Review new guidance from CPT, Medicare, payers, etc. Daily	Review new guidance from CPT, Medicare, payers, etc. Weekly	Review new guidance from CPT, Medicare, payers, etc. Monthly	Review new guidance from CPT, Medicare, payers, etc. Quarterly	Review new guidance from CPT, Medicare, payers, etc. Annually	Review new guidance from CPT, Medicare, payers, etc. Never
Submit or perform prior authorizations	Submit or perform prior authorizations Daily	Submit or perform prior authorizations Weekly	Submit or perform prior authorizations Monthly	Submit or perform prior authorizations Quarterly	Submit or perform prior authorizations Annually	Submit or perform prior authorizations Never

Question Title

* 20. Please enter your personal daily average for the following tasks (how many you personally complete per day) for all payers, including Medicare. If you do not perform the task, please enter 0.

Number of charts reviewed

Number of claims coded

Number of claims submitted

Number of claims corrected

Question Title

* 21. Which NEW responsibilities did you take on in the past 12 months? (Check all that apply.)

Assist with the response to external audits

Billing

Coding/billing telehealth services

Compliance-related activities (including HIPAA)

Conduct internal audits/reviews

Contributing to price transparency efforts related to new CMS regulations

Credentialing/enrollment

Diagnosis coding

E/M and procedure coding

Fee schedule maintenance

Human resource functions

Investigate denials

Lead staff meetings

Learn to code/bill a new service/specialty

Learn to use a new EMR and/or PMS

Prepare the practice to see patients during the public health emergency

Prior authorization work

Provide training to administrative staff

Provide training to clinical staff

Quality activities (MIPS, HEDIS, etc.)

Risk-adjustment/HCC coding

Submit appeals

Other (please specify)

Question Title

* 22. Have any of the following changes occurred at your practice/facility in the past 12 months? (Check all that apply.)

Added a revenue integrity specialist

Added new services

Implemented new protocols during the public health emergency

Increased administrative staff

Increased clinical staff

Merged with or purchased another practice

New EMR/PMS

Outsourced billing/coding

Provided telehealth services

Purchased by another provider, such as a hospital system

Reduced administrative staff

Reduced clinical staff

Shut down during the public health emergency

Started quality reporting

Other (please specify)

Question Title

* 23. For the next 6 questions, please enter your answer as a whole number, do not use commas. (For example, 2,500 should be 2500.) How many physicians and non-physician practitioners work in your practice/organization? If you do not work for a health care provider, enter 0 (zero).

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* 24. If you work for a hospital, how many beds does it have? Please enter a whole number, such as 50 or 500.

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* 25. What is the size of your practice/organization's administrative staff? If you are the only administrative staff member, enter 1.

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* 26. How many people do you supervise? If you do not supervise, enter 0 (zero).

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* 27. How many years have you worked for your present employer? If you have worked for your employer for less than a year, enter 0 (zero).

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* 28. How many years have you worked in medical administrative services? If the answer is less than 1 year, enter 0 (zero).

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* 29. On average, how many hours per week do you work?

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* 30. If there are any other comments about the impact of the COVID-19 public health emergency on your job, your salary or strategies for getting a raise that you'd like to share, please enter them here.

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* 31. Please provide your contact information if we may call you about your answers. You must provide your email address to enter the drawing for the $25 Visa gift card or one on-demand coding webinar. (The drawing is by random selection; duplicate entries will be excluded.)

Name

Title

City, State

Phone

Email (required to enter the drawing)