2021 MIP Fund Accounting Software Services Survey

We want to make sure that you are receiving the absolute best services from DWD Technology Group. Your valuable feedback provides us with the opportunity to improve your experience. We are eager to listen!

	Very Good	Good	Neutral	Poor	Very Poor
Response time	Response time Very Good	Response time Good	Response time Neutral	Response time Poor	Response time Very Poor
Knowledge and expertise	Knowledge and expertise Very Good	Knowledge and expertise Good	Knowledge and expertise Neutral	Knowledge and expertise Poor	Knowledge and expertise Very Poor
Listening and understanding my need	Listening and understanding my need Very Good	Listening and understanding my need Good	Listening and understanding my need Neutral	Listening and understanding my need Poor	Listening and understanding my need Very Poor
Value of services compared to fees charged	Value of services compared to fees charged Very Good	Value of services compared to fees charged Good	Value of services compared to fees charged Neutral	Value of services compared to fees charged Poor	Value of services compared to fees charged Very Poor
Time to resolve issue	Time to resolve issue Very Good	Time to resolve issue Good	Time to resolve issue Neutral	Time to resolve issue Poor	Time to resolve issue Very Poor
Communication and follow up regarding the support issue	Communication and follow up regarding the support issue Very Good	Communication and follow up regarding the support issue Good	Communication and follow up regarding the support issue Neutral	Communication and follow up regarding the support issue Poor	Communication and follow up regarding the support issue Very Poor
Professionalism and friendliness	Professionalism and friendliness Very Good	Professionalism and friendliness Good	Professionalism and friendliness Neutral	Professionalism and friendliness Poor	Professionalism and friendliness Very Poor

Very Good

Good

Neutral

Poor

Very Poor

Response time

Response time Very Good

Response time Good

Response time Neutral

Response time Poor

Response time Very Poor

Knowledge and expertise

Knowledge and expertise Very Good

Knowledge and expertise Good

Knowledge and expertise Neutral

Knowledge and expertise Poor

Knowledge and expertise Very Poor

Listening and understanding my need

Listening and understanding my need Very Good

Listening and understanding my need Good

Listening and understanding my need Neutral

Listening and understanding my need Poor

Listening and understanding my need Very Poor

Value of services compared to fees charged

Value of services compared to fees charged Very Good

Value of services compared to fees charged Good

Value of services compared to fees charged Neutral

Value of services compared to fees charged Poor

Value of services compared to fees charged Very Poor

Time to resolve issue

Time to resolve issue Very Good

Time to resolve issue Good

Time to resolve issue Neutral

Time to resolve issue Poor

Time to resolve issue Very Poor

Communication and follow up regarding the support issue

Communication and follow up regarding the support issue Very Good

Communication and follow up regarding the support issue Good

Communication and follow up regarding the support issue Neutral

Communication and follow up regarding the support issue Poor

Communication and follow up regarding the support issue Very Poor

Professionalism and friendliness

Professionalism and friendliness Very Good

Professionalism and friendliness Good

Professionalism and friendliness Neutral

Professionalism and friendliness Poor

Professionalism and friendliness Very Poor

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Understands my future goals and organization plans	Understands my future goals and organization plans Strongly Agree	Understands my future goals and organization plans Agree	Understands my future goals and organization plans Neutral	Understands my future goals and organization plans Disagree	Understands my future goals and organization plans Strongly Disagree
Is proactive in helping me plan our future technology needs	Is proactive in helping me plan our future technology needs Strongly Agree	Is proactive in helping me plan our future technology needs Agree	Is proactive in helping me plan our future technology needs Neutral	Is proactive in helping me plan our future technology needs Disagree	Is proactive in helping me plan our future technology needs Strongly Disagree

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Understands my future goals and organization plans

Understands my future goals and organization plans Strongly Agree

Understands my future goals and organization plans Agree

Understands my future goals and organization plans Neutral

Understands my future goals and organization plans Disagree

Understands my future goals and organization plans Strongly Disagree

Is proactive in helping me plan our future technology needs

Is proactive in helping me plan our future technology needs Strongly Agree

Is proactive in helping me plan our future technology needs Agree

Is proactive in helping me plan our future technology needs Neutral

Is proactive in helping me plan our future technology needs Disagree

Is proactive in helping me plan our future technology needs Strongly Disagree

10 - Extremely Likely

1 - Not Likely at All

10 - Extremely Likely

1 - Not Likely at All

	Yes - Definitely	Not Sure	No - We're Doing Fine
Need more efficient way to work outside the office	Need more efficient way to work outside the office Yes - Definitely	Need more efficient way to work outside the office Not Sure	Need more efficient way to work outside the office No - We're Doing Fine
Need to pay vendors electronically	Need to pay vendors electronically Yes - Definitely	Need to pay vendors electronically Not Sure	Need to pay vendors electronically No - We're Doing Fine
Need to send employee pay slips electronically	Need to send employee pay slips electronically Yes - Definitely	Need to send employee pay slips electronically Not Sure	Need to send employee pay slips electronically No - We're Doing Fine
Need for employees to record hours, leave, and expenses remotely	Need for employees to record hours, leave, and expenses remotely Yes - Definitely	Need for employees to record hours, leave, and expenses remotely Not Sure	Need for employees to record hours, leave, and expenses remotely No - We're Doing Fine
Need to send customer invoices via email.	Need to send customer invoices via email. Yes - Definitely	Need to send customer invoices via email. Not Sure	Need to send customer invoices via email. No - We're Doing Fine
Need to eliminate routing printed checks for signatures	Need to eliminate routing printed checks for signatures Yes - Definitely	Need to eliminate routing printed checks for signatures Not Sure	Need to eliminate routing printed checks for signatures No - We're Doing Fine
Need real-time data and reporting on the health of my organization	Need real-time data and reporting on the health of my organization Yes - Definitely	Need real-time data and reporting on the health of my organization Not Sure	Need real-time data and reporting on the health of my organization No - We're Doing Fine
Need better security to protect my network & data from increased security threats	Need better security to protect my network & data from increased security threats Yes - Definitely	Need better security to protect my network & data from increased security threats Not Sure	Need better security to protect my network & data from increased security threats No - We're Doing Fine

Yes - Definitely

Not Sure

No - We're Doing Fine

Need more efficient way to work outside the office

Need more efficient way to work outside the office Yes - Definitely

Need more efficient way to work outside the office Not Sure

Need more efficient way to work outside the office No - We're Doing Fine

Need to pay vendors electronically

Need to pay vendors electronically Yes - Definitely

Need to pay vendors electronically Not Sure

Need to pay vendors electronically No - We're Doing Fine

Need to send employee pay slips electronically

Need to send employee pay slips electronically Yes - Definitely

Need to send employee pay slips electronically Not Sure

Need to send employee pay slips electronically No - We're Doing Fine

Need for employees to record hours, leave, and expenses remotely

Need for employees to record hours, leave, and expenses remotely Yes - Definitely

Need for employees to record hours, leave, and expenses remotely Not Sure

Need for employees to record hours, leave, and expenses remotely No - We're Doing Fine

Need to send customer invoices via email.

Need to send customer invoices via email. Yes - Definitely

Need to send customer invoices via email. Not Sure

Need to send customer invoices via email. No - We're Doing Fine

Need to eliminate routing printed checks for signatures

Need to eliminate routing printed checks for signatures Yes - Definitely

Need to eliminate routing printed checks for signatures Not Sure

Need to eliminate routing printed checks for signatures No - We're Doing Fine

Need real-time data and reporting on the health of my organization

Need real-time data and reporting on the health of my organization Yes - Definitely

Need real-time data and reporting on the health of my organization Not Sure

Need real-time data and reporting on the health of my organization No - We're Doing Fine

Need better security to protect my network & data from increased security threats

Need better security to protect my network & data from increased security threats Yes - Definitely

Need better security to protect my network & data from increased security threats Not Sure

Need better security to protect my network & data from increased security threats No - We're Doing Fine

2021 MIP Fund Accounting Software Services Survey

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* 1. When did you last receive Software support?

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* 2. Please evaluate DWD Technology Group in the following areas based on your experience

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* 3. Indicate how much you agree with the following statements regarding DWD Technology Group

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* 4. How likely are you to recommend DWD Technology Group to a friend or colleague?

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* 5. What do you appreciate most about DWD Technology Group providing Software Services to your organization?

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* 6. If DWD Technology Group could do one thing better, what would it be?

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* 7. How important is it for you to move your organization to the cloud over the next 3 years?

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* 8. Has the coronavirus pandemic created any of the following needs for your organization?

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* 9. What technology challenge is your organization experiencing and would like to resolve?

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* 10. Please provide your name and email to enter the $100 Amazon Gift Card Drawing