DFD Customer Service Survey

The Denton Fire Department and all its members take pride in serving our community.  In order to accomplish our mission, we need your assistance by completing this short survey.
Although we always appreciate positive feedback, we are equally interested in hearing how we can improve.
Thank you in advance for taking the time to complete this survey and for your continued support of our department and members.
1.How many times have you contacted the Denton Fire Department in the past 3 years
2.If you received services from the Denton Fire Department, how overall satisfied were you with the services?
3.The mission statement of the fire department is: The Denton Fire Department is a team of dedicated professionals who serve to protect lives and property in our community.

Do you feel the fire department embodies this mission?
4.The Denton Fire Department tracks and measures response times. Response time is from the time the 911 dispatcher answers the phone until the first fire department unit arrives on scene. If you have contacted the Denton Fire Department, how satisfied were you with the response time to your incident?
5.How satisfied are you with the following in regard to the Denton Fire Department?
·         Quality of service
6.How satisfied are you with the following in regard to the Denton Fire Department?
·         Professionalism of the department personnel
7.1.       How satisfied are you with the following in regard to the Denton Fire Department?
·         Answering time for 911 calls
8.1.       How satisfied are you with the following in regard to the Denton Fire Department?
·         Use of social media for public awareness
9.1.       How satisfied are you with the following in regard to the Denton Fire Department?
·         Fiscal responsibility of the fire department
10.1.       How satisfied are you with the following in regard to the Denton Fire Department?
·         Disaster and emergency preparedness
11.How satisfied are you with the Denton Fire Department responses in the following areas?
·         Fire calls
12.How satisfied are you with the Denton Fire Department responses in the following areas?
·         Emergency Medical Services call

13.How satisfied are you with the Denton Fire Department responses in the following areas?
·         Rescue calls (Hazardous Materials, Motor Vehicle Accidents, etc.)
14.How satisfied are you with the Denton Fire Department responses in the following areas?
·         Fire Prevention and Education
15.How satisfied are you with the Denton Fire Department responses in the following areas?
·         Community complaints and/or concerns relating to the fire department

16.How satisfied are you with the Denton Fire Department responses in the following areas?
·         Natural disasters (wildfires, winter storm, flooding, etc.)

17.How satisfied are you with the Denton Fire Department responses in the following areas?
·         Community or special events
18.Are there any services that you think the Denton Fire Department is not currently providing and should be?
19.Please provide any additional comments and/or recommendations on how to improve the Denton Fire Department’s service to the community.
20.What is your zip code?