Development Assistance Center Customer Service Survey Question Title * 1. Which of the following best describes you? Licensed Design Professional Applicant Agent Developer/Property Owner Contractor Concerned Citizen/Neighbor Realtor/Broker Government Agency Staff Other (please specify) Question Title * 2. Is this your first visit/interaction with the Development Assistance Center (DAC)? Yes No Question Title * 3. What is your reason for visiting the DAC? Records Research Assistance Copies of Plans Consultation with individual DAC planner (zoning/site plan, transportation, environmental, drainage engineering, subdivision/land status determination, Board of Adjustment support, sign/sound permitting) Site Plan Correction/Site Plan Exemption processing Development Assessment Meeting with DAC consulting team Utility Consultation (Austin Energy, Austin Water, Plumbing) Please rate your experience on each of the following below on a scale of1 (Strongly Disagree) to 5 (Strongly Agree). Question Title * 4. Staff provided excellent customer service: 1 2 3 4 5 N/A 1 2 3 4 5 N/A Question Title * 5. Staff exhibited professionalism: 1 2 3 4 5 N/A 1 2 3 4 5 N/A Question Title * 6. Staff were knowledgeable: 1 2 3 4 5 N/A 1 2 3 4 5 N/A Question Title * 7. Codes and policies were applied by staff in a fair and practical manner: 1 2 3 4 5 N/A 1 2 3 4 5 N/A Question Title * 8. Staff anticipated obstacles and provided options when they were available: 1 2 3 4 5 N/A 1 2 3 4 5 N/A Question Title * 9. Staff was easily accessible when assistance was needed: 1 2 3 4 5 N/A 1 2 3 4 5 N/A Question Title * 10. Information was clearly explained to me: 1 2 3 4 5 N/A 1 2 3 4 5 N/A Question Title * 11. Staff responded to me in a timely manner: 1 2 3 4 5 1 2 3 4 5 Question Title * 12. I am satisfied with my interaction with the DAC: 1 2 3 4 5 N/A 1 2 3 4 5 N/A Question Title * 13. Comments: Optional Question Title * 14. Name: Question Title * 15. Phone: Question Title * 16. E-mail: Submit