Healthcare Payer Member Mailings

This is a 3-page survey covering Group Members, Individual Members and Medicaid Members.

For Group Members

Please indicate the percentage of Group Members that receive the following documents as either physical mail or digital format.

NOTE: Total percentage may exceed 100%, as insureds may receive documents in both formats.

Question Title

* 1. Group Members - ID Cards (without collateral)

% as physical mail

% as digital documents

Don't know

Question Title

* 2. Group Members - Benefit Guide / Welcome Kit

% as physical mail

% as digital documents

Don't know

Question Title

* 3. Group Members - ID Cards with Benefit Guide / Welcome Kit

% as physical mail

% as digital documents

Don't know

Question Title

* 4. Group Members - Replacement ID Cards

% as physical mail

% as digital documents

Don't know

Question Title

* 5. Group Members - Summary of Benefits and Coverage

% as physical mail

% as digital documents

Don't know

Question Title

* 6. Group Members - Provider Directories

% as physical mail

% as digital documents

Don't know

Question Title

* 7. Group Members - Annual Notice of Plan Changes

% as physical mail

% as digital documents

Don't know

Question Title

* 8. Group Members - Explanation of Benefits (EOBs)

% as physical mail

% as digital documents

Don't know