Client Satisfaction Survey 2024

Question Title

* 1. Which LEO programs or services have you used in the past year? Check all that apply.

HEAP (Fuel Assistance)

Basic needs (Food, Rent, Utilities)

Housing & Homelessness Supports

Head Start/Early Head Start

Tax Assistance/Financial Empowerment

Other (please specify)

Question Title

* 2. Please indicate your level of agreement with each statement.

	Agree strongly	Agree	Neutral	Disagree	Disagree strongly
LEO staff members understand my culture, needs, and treat me with respect.	LEO staff members understand my culture, needs, and treat me with respect. Agree strongly	LEO staff members understand my culture, needs, and treat me with respect. Agree	LEO staff members understand my culture, needs, and treat me with respect. Neutral	LEO staff members understand my culture, needs, and treat me with respect. Disagree	LEO staff members understand my culture, needs, and treat me with respect. Disagree strongly
My household's circumstances are better because of LEO services.	My household's circumstances are better because of LEO services. Agree strongly	My household's circumstances are better because of LEO services. Agree	My household's circumstances are better because of LEO services. Neutral	My household's circumstances are better because of LEO services. Disagree	My household's circumstances are better because of LEO services. Disagree strongly
I would recommend LEO programs and services to friends/family.	I would recommend LEO programs and services to friends/family. Agree strongly	I would recommend LEO programs and services to friends/family. Agree	I would recommend LEO programs and services to friends/family. Neutral	I would recommend LEO programs and services to friends/family. Disagree	I would recommend LEO programs and services to friends/family. Disagree strongly

Question Title

* 3. Please rate your experience working with LEO staff:

	😍 Very satisfied	🙂 Satisfied	😐 Neutral	☹️ Unsatisfied	😢 Very Unsatisfied	🚫 Did not contact LEO this way.
In person:	In person: 😍 Very satisfied	In person: 🙂 Satisfied	In person: 😐 Neutral	In person: ☹️ Unsatisfied	In person: 😢 Very Unsatisfied	In person: 🚫 Did not contact LEO this way.
On the phone:	On the phone: 😍 Very satisfied	On the phone: 🙂 Satisfied	On the phone: 😐 Neutral	On the phone: ☹️ Unsatisfied	On the phone: 😢 Very Unsatisfied	On the phone: 🚫 Did not contact LEO this way.

Question Title

* 4. Overall, how has your experience with LEO been?